General Manager

Element Materials Technology•Acton, MA

5h•$170,000 - $180,000•Onsite

About The Position

Element has an opportunity for a General Manager I in our Acton, MA laboratory. In this role, you will be responsible for driving operational excellence, fostering colleague engagement, and delighting our customers. Reporting to the Division Director, you will work closely with laboratory staff, quality teams, and support functions to ensure we deliver on customer commitments while creating a safe and efficient work environment. Element Acton provides expert environmental monitoring and microbiology USP <797> and cGMP FDA compliance testing solutions to home infusion, pharmacies, hospital pharmacies, and human drug outsourcing compounding facilities. The lab is DEA and FDA registered, cGMP certified, and ISO/IEC 17025:2017 accredited. $170k-$180k DOE, plus Management Bonus Incentives.

Requirements

Strong working knowledge of laboratory safety practices
Bachelor’s degree (BA or BS) in Microbiology or a related science discipline; advanced degree preferred
Minimum of 10 years of pharmaceutical experience, including analytical testing, stability studies, extractables and leachables, and biologics
Minimum of 10 years of experience managing a laboratory or enterprise with 40–50 employees and 3–6 subordinate exempt managers or supervisors
Comprehensive understanding of all laboratory functions and operational responsibilities
Proven technical leadership critical to production, operations, and overall lab performance
Excellent written and oral communication skills, with attention to detail and timely reporting
Ability to organize laboratory operations in alignment with strategic, operational, and technical goals
Strong organizational, problem-solving, and conflict-resolution skills, ensuring clear two-way communication across departments
Proven ability to provide managerial guidance to all staff on laboratory functions
Ability to analyze and resolve operational, financial, and business challenges effectively
Track record of success demonstrating managerial, technical, and operational competency both inside and outside the laboratory

Responsibilities

Lead and foster a culture of safety, accountability, and operational excellence
Drive and deliver annual Operational Plan commitments including revenues, profit, working capital, and operational performance
Collaborate with location support functions, including QA, Safety and Health, Sales and Strategic Accounts, Finance, Human Resources, Business Improvement, and Operational Excellence
Partner with quality leaders to improve processes, ensure compliance, and maintain data integrity
Develop and execute short- and long-term business plans, including operational goals, equipment needs, and staffing requirements
Oversee capacity planning in core service areas
Engage with customers to ensure satisfaction, retention, and growth alignment
Hold staff accountable for timely completion of tasks to achieve lab objectives
Provide managerial guidance on reporting needs and operational requirements
Prepare and submit accurate forecasts, maintain working capital, and implement corrective actions as needed to achieve plan goals
Identify, mentor, and develop staff to maximize talent and support career growth
Represent Element positively to the public, customers, vendors, and employees through professional organizations, task forces, employee meetings, and site visits
Ensure compliance with all Element policies, including Terms and Conditions, trade compliance, ethical conduct, and respect for others
Adhere to all local, state, and federal laws related to safety, environment, and corporate governance
Take full accountability for all personnel at the location
Ensure work schedules are maintained and balanced across teams
Maintain a respectful and professional work environment, ensuring all employees understand and follow company policies