General Manager

Barkan Management Company•Natick, MA

About The Position

Come join our growing team! If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations. Join us as we continue to redefine the standards of excellence in property management! Who we need: The General Manager is responsible for all aspects of operations and facilities management of the condominium property, including all forms of communications, human resources/personnel management, financial management, facilities/maintenance management, and project management to facilitate the fulfillment of financial goals and client initiatives. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit.

Requirements

High School Diploma/GED required. Bachelor’s or Business Degree preferred.
At least 3-5 years of experience in related management required (facilities management such as hotel, resort, rental or condo).
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; be a team leader; ability to problem-solve.
Proven ability in human resources/personnel management.
Town Home Community Property management preferred.
Strong customer service skills
Actively look for ways to assist customers and coworkers.
Strong computer skills required, specifically Microsoft Word, Excel, Outlook. Knowledge of Yardi software preferred.
Ability to present typical financial reports such as P&L, Variance to Budget, Balance Sheet, AR, AP, Bank statement reconciliation.
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
Ability to stand for up to 8 hours per day and to climb steps regularly.
Reading and writing work-related documents in English, reviewing financial reports and understanding basic accounting.
Speech recognition and clarity, including the ability to understand customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the community is essential to perform job duties.

Nice To Haves

CMCA or AMS certification recommended. PCAM certification welcome.
Preference given to candidates with condominium management experience.

Responsibilities

Plan and develop daily operations. Schedule, supervise, and participate in the operational duties specific to the unit.
Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
Maintain accounting records, client’s reporting requirements, vendor expense control, and negotiating contracts and bids. Manage P&L statement, offering variance to budget explanations.
Respond to client inquiries and resolve client complaints as governed by Bylaws
Attend all board and committee meetings, offering management reports and advice on the physical plant and administration of the community. Keep records and minutes of board and committee meetings.
Assist in developing a body of leadership through committees and provide the necessary administrative tools to the board to enable them to make decisions in accordance with the community’s directives.
Assist the board of directors’ decision-making process by means of providing information gathering and fact-finding support; implementing the board's decisions; and administering the services, programs, and operations of the community within the policies and guidelines set by the board.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of the facility’s equipment, housekeeping, sanitation, uniform dress and expense control. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
Always represent the company in a professional and positive manner. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.