General Manager

LUV Car Wash•San Diego, CA

42d

About The Position

LUV Car Wash was founded in Sept of 2021, and we have rapidly grown to over 81 locations in 6 states, including CA, NV, FL, GA, PA, and NJ. We are looking to add a General Manager to our growing team to help us continue our mission to become the best car wash in the industry. Location: 2930 Damon Ave, San Diego, CA 92109 General Summary of Duties: The General Manager (GM) is responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team. Reports to: District Manager FLSA Status: Exempt / Non- Exempt Physical Demands: Occasional prolonged periods of walking/standing. Work outside in varying weather conditions. Ability to lift 25 pounds unassisted.

Requirements

HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.
Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize.

Responsibilities

Recruit, train, coach and develop all teammates.
Create a culture of accountability within your site for LUV’s operational procedures.
Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
Partner with HR on disciplinary issues including investigations and terminations.
Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
Partner with District Manager on budget planning and forecasting
Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues
Complete all necessary checklists to standard and by associated deadlines
Ensure teammates are always using prescribed sales scripts and guide-on procedures.
Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
Create weekly schedule and manage site labor to LUV Car Wash standards.
Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
Perform other duties as assigned.
Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.