General Manager - Kissimmee (FL0201) (67739)

MODWASH LLC•Kissimmee, FL

21h•Onsite

About The Position

The General Manager (GM) at ModWash is essentially the CEO of their assigned site, holding full responsibility for its people, performance, culture, and profitability. They are expected to operate with an ownership mindset, making daily decisions that contribute to long-term success while adhering to ModWash's standards, values, and strategy. This role requires the GM to think and act like a business owner, taking ownership of results, fostering leadership development, protecting the brand, and continuously enhancing operational efficiency. The position involves full accountability for site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction, with an emphasis on problem-solving rather than escalation. GMs are also responsible for people leadership, which includes hiring, developing, and retaining a strong team, building future leaders, and setting the cultural tone, expectations, and execution standards. They possess decision-making authority for real-time operational adjustments, such as staffing and priorities, within company guidelines. Furthermore, the GM acts as a brand and community steward, representing ModWash in the community, elevating the brand through guest interactions, and taking personal pride in the site as their own business.

Requirements

Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)
Be on your feet for extended periods of time/ the entire work shift
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
Ability to carry, lift, push, pull, and move up to 50 pounds
Alert and able to maneuver around moving vehicles and equipment
Safely climb and maneuver a 12ft ladder
Respond quickly to sounds
Move safely over uneven terrain and in confined spaces
See clearly and respond to dangerous situations
Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Responsibilities

Own site level P&L results (Labor, revenue, expenses, membership growth, guest satisfaction)
Solve site level problems, not escalate by default
Hire, develop, and retain a winning team
Build future leaders, not just fill shifts
Set the tone for culture, expectations, and execution
Make real time operational decisions
Adjust staffing, priorities, and execution to meet business needs
Operate within company guardrails
Be the face of ModWash in the community
Protect and elevate the brand with every guest interaction
Take pride in the site as their business
Create and maintain a positive, team-oriented work environment
Attract, recruit, train, and develop all attendants, key holders, and assistant general manager
Perform preventive maintenance and repairs equipment
Manage chemical inventory, scheduling, labor costs, and equipment functionality
Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting
Continuously seek ways to improve the business
Ensure compliance with legal requirements and company policies and procedures
Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses
Lead the team with a strong sales mindset, driving performance and guest experience
Participate in the hiring and training of hourly team members
Conducts performance evaluations that are timely and constructive
Handle discipline and termination of employees as needed and in accordance with company policy