General Manager

Better Collision Centers Inc•Charleston, SC

About The Position

This is not just a shop management role. We are looking for a people-first operator who can: Lead and develop Service Advisors, Parts Coordinators, Body Technicians, and Paint Technicians Coach customer service excellence into every interaction Tell the story behind the numbers — and use financials to drive better decisions Balance operational necessity with team capacity Shorten rental lengths and improve production flow Communicate upward with clarity and downward with purpose Build accountability without losing culture Collision experience is valuable — but leadership skill, coachability, emotional intelligence, and operational discipline matter more. You must be someone who: Thinks two steps ahead Listens actively Develops talent Protects culture Operates with ownership This role reports to the Regional Manager and is a stepping stone to future Regional Leadership for the right candidate.

Requirements

Proven leadership experience managing teams
Strong operational discipline and financial acumen
Ability to interpret KPIs and translate them into action
Clear, confident communication skills
A coaching mindset and desire to develop others
Accountability without ego
A desire to grow into higher leadership roles
High school diploma or equivalent required
Successful completion of technical school program OR a 3-year apprenticeship as an auto body repairer
Ability to read job orders and work with very little supervision
Ability to work with other repairers within an auto body shop and be present on the floor
Thorough understanding of methods and procedures to repair vehicle bodies
Thorough understanding of how to use tools required for the trade
Must be able to work safely in a noisy area with many odors present
Must be able to lift up to 40 pounds at times
Must be able to visually inspect vehicle damage in a variety of weather conditions
Must be able to bend, stretch, kneel, and squat to perform repairs and inspections
The physical demands of your job must be met to successfully perform the essential functions of the job

Nice To Haves

Collision repair industry experience is preferred, but strong operational leadership from other industries will be considered.

Responsibilities

Lead and develop Service Advisors, Parts Coordinators, Body Technicians, and Paint Technicians
Coach customer service excellence into every interaction
Tell the story behind the numbers — and use financials to drive better decisions
Balance operational necessity with team capacity
Shorten rental lengths and improve production flow
Communicate upward with clarity and downward with purpose
Build accountability without losing culture