General Manager

Leslie's Pool Supplies•Menifee, CA

1d•Onsite

About The Position

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. They serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. Leslie's operates an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states. With over 60 years of providing best-in-class products and solutions, Leslie's values the development and growth of its team, striving to create a positive and fun atmosphere where Team Members feel valued and enthusiastic about their contributions. The General Manager oversees the performance of a Leslie’s store to ensure it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and merchandising objectives. This role is directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses, as well as the effective execution of all company-developed programs. The General Manager also hires proficient applicants, trains and develops them in required programs, and sets the expectation for excellent customer service and a great work environment through personal example.

Requirements

Ability to hire “A Players – Sources, selects, and sells “A Players” to join the company
Efficiency – Able to produce significant output with minimal wasted effort or supervision
Organization & Planning – Plans and organizes in an efficient manner
Industry knowledge – Highly knowledgeable of the business, products and competitors
Customer service mindset – Understands the customer, is focused on providing superior customer service
Aggressiveness - Highly productive, and takes a forceful stand without being overly abrasive
Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost
Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information
Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights
High standards – Expects personal performance and team performance to be nothing short of the best
Attention to detail – Does not let important details slip through the cracks or derail a project
Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company
Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program)
Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully
Creativity/innovation – Generates new and innovative approaches to problems
Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can do attitude
Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard
Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative
Teamwork – Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship
Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change
Successful completion of all training modules inclusive of GMIT and Talent Platform training
Ability to achieve placement in the succession program
Excellent communication skills
Proficiency with computers

Responsibilities

Hire only “A” players this year to support the accomplishment of the following objectives
Meet or exceed sales budget
Meet or exceed EBITDA/SOC goal
Meet or exceed labor rate goal
Achieve shrink percent of .4% or better
Meet or Exceed your gross margin budget for the fiscal year
Meet or exceed APC goal
Drive customer count increase over last year
Meet or exceed Mystery Shop goal of 95%