General Manager

Hersha Hospitality Management LP•Philadelphia, PA

22d

About The Position

General Manager Hampton Inn Philadelphia Center City Convention Center is seeking a General Manager to lead the team. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction. Your Growth Path Area General Manager – Regional Director of Operations Your Focuses Leadership Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability. Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues. Continuously seek opportunities to enhance guest interactions and exceed expectations. Financial Performance Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals. Monitor financial performance through regular analysis and implement corrective actions as needed. Operational Excellence Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance. Implement best practices to uphold quality and safety standards. Follow sustainability guidelines and practices related to the HHM Hotels EarthView program. Employee Development Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Requirements

Associate or Bachelor’s Degree in Business, Hospitality or a related field is preferred.
10 years in operations management or similar leadership role in a hotel.
Financial acumen and the ability to develop budgets, and manage financial performance.

Nice To Haves

Philadelphia Center City experience is a plus.
Hilton experience is a plus.

Responsibilities

Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
Continuously seek opportunities to enhance guest interactions and exceed expectations.
Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
Monitor financial performance through regular analysis and implement corrective actions as needed.
Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
Implement best practices to uphold quality and safety standards.
Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.