General Manager (H)

TDX•St. Paul, AK

11d

About The Position

The General Manager is responsible for directing, coordinating, and managing all aspects of operations on St. Paul Island, including oversight of St. Paul Island Tours LLC, St. Paul Fuels LLC, and St. Paul Wind. This role ensures operational efficiency, regulatory compliance, budget adherence, and delivery of high-quality service to customers. The General Manager serves as the primary liaison between the company, clients, subcontractors, and corporate leadership, fostering strong communication and collaboration to support timely, cost-effective, and value-driven operations.

Requirements

Minimum bachelor’s degree in business administration, Management, or related field) or equivalent experience)
Minimum 5 years of management experience in operations, program administration, or a similar role
Proficiency in Microsoft Office Suite and management/reporting systems
Strong technical and organizational capabilities
Excellent written and verbal communication skills
High Leve of professionalism and interpersonal skills
Ability to operate independently and take on leadership roles as needed
Exceptional customer service orientation for both internal and external clients
Proven ability to manage multiple priorities and projects simultaneously
Strong program and operational management skills
Demonstrated discretion and confidentiality in handling sensitive information

Nice To Haves

Experience in remote site or island operations is a plus
Familiarity with government or contract-based work environments

Responsibilities

Oversee day-to-day operations on St. Paul Island, including tourism, facilities, and support services.
Ensure compliance with all contract obligations, safety regulations, environmental standards, and company policies.
Monitor and manage program and project profitability through effective contract oversight.
Review and approve budgets, cost estimates, staffing plans, and cost control reports.
Maintain regular communication with the CEO to proactively resolve issues.
Collaborate with TDX corporate management to align local operations with company-wide policies and objectives.
Address operational challenges efficiently, ensuring minimal disruption to services.
Lead recruitment, hiring, training, and performance management of local staff.
Communicate company and departmental goals to employees, foster transparency and engagement.
Approve procurement of necessary equipment, vehicles, and supplies.
Develop, implement, and enforce policies and procedures to improve efficiency, reduce costs, and enhance morale and productivity.
Manage emergency responses and support special projects or large-scale program expansions.
Participate in corporate strategic and business planning, including data reporting and forecasting.
Assist with development and management of local budgets and expenditures.
Ensure compliance with all federal, state, and local regulations and contractual requirements.
Maintain a safe, reliable, and efficient operational environment.
Perform other duties as assigned.