General Manager

Resolute Road Hospitality•Gilbert, AZ

just now

About The Position

The Tru by Hilton is located in Gilbert Arizona and is looking to add to our hospitality family!?This hotel is adjacent to San Tan Mall Dining and Retail district, and only a short drive away from the Phoenix-Mesa Gateway Airport.?If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career with one of Hiltons newest brands! SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. OVERVIEW The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture. SUPERVISORY The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution, and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture. ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
Bachelor’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred); or equivalent combination of education and experience
5-7 years of experience in hospitality industry (required) 10+ years’ experience (preferred)
Previous General Manager experience (preferred)
Knowledge of sales process, client base, and general market knowledge
Knowledge of revenue management and successfully forecast business on both short-term and long-term basis
Basic to advanced knowledge of budget adherence and monthly financial analysis
Proficiently speak, read, write, and comprehend the English language required; ability to speak other languages (desired)
Strong written and verbal communication skills
Possess proficient computer skills including proficient knowledge of MS Office products, and knowledge of brand operating systems
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
Lead by example for all team members
Able to work independently with minimal supervision and desire to participate as part of a team
Able to assess/evaluate team member performance in a fair and consistent manner
Able to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
Develop and maintain rapport with key community contacts to ensure a visible presence in the community
General Manager will be required to work varying schedules based on needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

Nice To Haves

Bachelor’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred); or equivalent combination of education and experience
5-7 years of experience in hospitality industry (required) 10+ years’ experience (preferred)
Previous General Manager experience (preferred)
ability to speak other languages (desired)

Responsibilities

Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards, reinforcing culture, and developing team members and future leadership
Ensure staff received proper training for each position, including safety training and standard operating procedures
Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
Conduct regular staff and employee meetings
Ensure all departments are profitable and maintain a cohesive working relationship
Delegate authority and assign responsibility to all employees and supervise work all work activities
Facilitate open employee communication to discern grievances and respond to grievances in accordance with company policy
Respond to guest requests and complaints timely, efficiently, appropriately, and in a professional manner
Responsible for hotel Brand satisfaction scores and all scores derived from guest feedback
Oversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance
Allocate funds, authorizes expenditures, and assists Management Company in budget planning
Protect the assets of the hotel by enforcing and maintaining a preventative maintenance program
Produce required weekly/monthly reports and inventories while meeting required deadlines for submittal
Responsible for all hotel inventories and par levels, reconciliation of all purchases and approval/submittal of invoices
Participate in the sales/revenue management efforts and processes at the hotel by daily interaction with Sales/Revenue Managers
Coordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration
Assist in creating and achieving realistic and attainable operational goals and profitability objectives