General Manager – Premium Family Entertainment Venue

Altitude Trampoline Park•Milpitas, CA

5d•Onsite

About The Position

We are seeking a dynamic General Manager to oversee all operational aspects of our Milpitas park. From guest services to financial oversight, team development to facility excellence, this role demands hands-on leadership, strategic thinking, and an unwavering commitment to customer satisfaction. You'll work directly with ownership and collaborate with support teams to ensure that every guest enjoys the vibrant, active, and welcoming atmosphere that defines the Altitude experience.

Requirements

5+ years of leadership experience in entertainment, hospitality, retail, or food & beverage
Strong background in managing P&L, labor, inventory, and team performance
Excellent communication and motivational leadership skills
Ability to thrive in a fast-paced, high-volume environment like a top-tier mall
Willingness to work evenings, weekends, and holidays as needed
Physically able to lift and move up to 50 pounds
Passionate about creating memorable experiences for families and communities

Responsibilities

Lead daily operations of all departments: front desk, events, attractions, food & beverage, and maintenance
Monitor financial performance, manage P&L, labor, and inventory within budgeted goals
Ensure compliance with safety, health, and operational protocols
Drive operational efficiency while maintaining brand standards in a high-traffic retail environment
Recruit, train, and retain top-tier team members who embody Altitude's values
Set clear expectations, offer regular feedback, and build a performance-driven culture
Foster a positive, energetic, and supportive workplace that minimizes turnover
Identify and groom high-potential team members for promotion and leadership opportunities
Execute local marketing and sales initiatives to maximize revenue and visibility within Great Mall
Leverage mall events, promotions, and partnerships to attract new customers
Drive birthday party and group event bookings, ensuring consistent pipeline growth
Analyze data to identify trends and proactively improve revenue performance
Deliver a consistently high-quality, fun, and safe experience to every guest
Lead by example-be visible, responsive, and engaged on the floor
Handle guest concerns with empathy and solutions-driven communication
Collect and act on feedback to constantly raise service standards