General Manager

Kana Hotel Group•Knoxville, TN

15d

About The Position

Kana Hotel Group is dedicated to becoming one of the most respected and service-oriented hotel companies in the industry. We strive to achieve this by fostering a welcoming and supportive atmosphere among our employees and consistently delivering exceptional service and outstanding value to our guests. From our team members to our General Managers and Regional Support staff, we seek individuals who are passionate about the hospitality industry and eager to grow alongside us. Many members of our current leadership team have advanced through promotions within the company. As part of our team, you will be expected to bring your unique talents and energy to enhance both the work environment and the quality of our services. In return, you will be provided with ample opportunities for personal growth and career advancement. Position Summary The General Manager works under the direction of the Director of Operations. Responsible for all aspects of operations at the hotel, daily staff management and guest assistance. The General Manager serves as an ambassador for the company, brand and team members. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance

Requirements

1-3 years of Hospitality experience required
Previous management experience
Must be certified by hotel brand as required
Ability to plan and organize the activities of others
Ability to express ideas clearly using effective word choice, grammar & tone both in written and oral communications
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
Ability and flexibility to work various shifts including nights, weekends, and holidays

Nice To Haves

Bachelor’s Degree in Hospitality or Business preferred

Responsibilities

Supports revenue and cost objectives by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel
Driving employee engagement by serving as a working leader to all team members
Monitors and Controls labor, scheduling (once a week), and inventory (at least every 2 weeks)
Participate in P&L review
Aims to meet or exceed budgeted Gross Operating Profit
Conflict resolution for guest services and internal team members
Enforces and Evaluates cash and credit card procedures by company and brand standards
Collaborate with Corporate on all accounting including accounts payable and receivable
Management of payroll submission, approval, and all employee maintenance files
Provides leadership and support to all department managers
Collaborates with ownership and management to strategize operational procedures and company goals
Conduct regular meetings with department managers and team members for updates and training
Conduct employee meetings such as interviews, performance evaluations, disciplinary action, and terminations
Conducts regular audits in brand and company systems to ensure compliance with all policies and procedures for renting rooms
Various reporting requirements for P&L, guest service, personnel administration
Overseeing and managing all departments and working with each department on a daily basis by coaching employees and identifying areas of improvement
Determining staff hiring needs, recruitment, and collaborating with department managers
Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and driving overall improvements
Other duties as assigned