General Manager

BallenIsles Country Club•Prescott, AZ

10d

About The Position

Talking Rock Ranch is seeking an exceptional General Manager to lead one of Arizona's premier private residential golf communities. The General Manager serves as the strategic and operational leader of the Club, responsible for delivering an outstanding member experience, driving financial performance, and cultivating a high-performing team culture. This role requires a visible, relationship-driven leader who can balance member engagement, operational excellence, and strategic growth, while partnering closely with the Board of Directors and Troon leadership. Talking Rock Ranch is a private, gated community in Prescott, Arizona, known for its: Championship Jay Morrish-designed golf course Strong sense of community and lifestyle programming High-quality food & beverage and clubhouse experiences Commitment to authentic, Western-inspired hospitality The Club operates with a focus on member satisfaction, financial sustainability, and continuous improvement.

Requirements

Minimum of 7–10 years of senior leadership experience in private club, resort, or hospitality management
Proven success as a General Manager or senior department leader
Strong financial acumen and operational expertise
Demonstrated ability to lead teams and drive culture

Nice To Haves

Experience in residential golf communities
Familiarity with Troon systems and platform preferred but not required
Bachelor's degree in hospitality, business, or related field

Responsibilities

Leadership & Culture:
Build and lead a high-performing leadership team
Establish a culture of accountability, service excellence, and collaboration
Recruit, develop, and retain top talent across all departments
Lead with presence and visibility, engaging members and associates daily
Member Experience:
Champion a best-in-class member experience
Maintain strong, authentic relationships with members
Respond proactively to feedback and continuously improve service delivery
Ensure consistency across all touchpoints including golf, dining, events, and amenities
Financial Management:
Develop and execute the annual operating and capital budgets
Drive performance toward NOI targets and long-term financial health
Monitor key metrics including labor cost management, F&B cost of sales, and membership growth and retention
Ensure accurate, timely financial reporting
Board & Governance Partnership:
Serve as the primary liaison to the Board of Directors
Provide clear, concise, and strategic communication
Support Board committees and governance best practices
Align operational execution with the Club's strategic plan
Operations Excellence:
Ensure seamless execution across all departments
Maintain high standards in golf operations and course conditions, dining quality and service, and facilities maintenance and aesthetics
Drive continuous improvement initiatives and operational efficiencies
Membership & Revenue Growth:
Partner on membership sales strategy and positioning
Support marketing and communications efforts
Enhance programming and events to drive engagement and usage
Strengthen the Club's brand within the Prescott market
Capital Planning & Projects:
Collaborate on long-term capital planning
Oversee execution of approved capital projects
Ensure projects are delivered on time, on budget, and aligned with member expectations