General Manager - APEX

FGG Spas•Apex, NC

About The Position

Hand & Stone Massage and Facial Spa –APEX (1431 Kelly Rd, Apex, NC 27502) is seeking a high-impact, performance-driven General Manager to lead both the team and the business. This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results. FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first. We can’t wait to meet you! At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Requirements

3–5 years of leadership experience
Proven success driving sales and team performance
Strong communication and leadership skills
A balance of people leadership and business acumen
Strong experience working with KPIs is required
P&L experience strongly preferred
Comfort in a fast-paced environment
Flexible schedule (nights/weekends/holidays)

Responsibilities

Lead the Business Spa operations and overall performance
Sales growth, membership performance, and profitability
Key metrics, reporting, and P&L ownership
Build the Team Recruit, hire, and retain a high-performing team
Lead, coach, and develop your team with a people-first mindset
Build a culture of accountability, engagement, and service excellence
Ensure a World Class Client experience (WCCE) across all touchpoints
Drive the Results Increase revenue through memberships, service utilization, and retail performance
Use reporting and data to identify opportunities and improve results
Optimize scheduling and staffing to support both service and business needs
Execute local marketing and community outreach initiatives