General Manager West and Bronze Tree

Resort Group•Steamboat Springs, CO

10h•$60,000 - $70,000•Onsite

About The Position

Resort Group is looking to fill the unique role of General Manager for our Bronze Tree and West properties located in beautiful Steamboat Springs, CO. Summary: The General Manager is located on-site to oversee the daily operations, the rental operations and assist with the association management functions for commercial, resort, or residential homeowner association properties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures. Responsible for the day to day operations of the guest service, housekeeping, and maintenance departments as it relates to the rental operations of the company and adheres to the service standards set by the President or Vice President of the company. Oversees the setup, management, organization, staff hiring, training, and scheduling of operations staff. Assist with initial training and orientation for new staff, as well as ongoing training. Oversee process and procedures to ensure the safety of employees, homeowners, and guests on or around company properties. Continuously pursues proactive ways to keep the President or Vice President of The Company informed and aware of matters pertaining to staff, owners, guests, and the property. Maintains regular office hours on-site to provide oversight of staff, troubleshoot guest service issues, and to enable proper owner service and communications. Ensures that all common areas are in acceptable condition, directs cleaning or repairs necessary with housekeeping or maintenance staff, suggests improvements to Board for future capital reserve projects to be presented at association board meetings. Provides support to the maintenance department with project management for upkeep maintenance, alterations, and capital improvement projects: arranges necessary contractors, monitors and reports on progress, addresses problems in quality or safety, inspects project for final release, coordinates with appropriate departments. Provides support to the housekeeping department for company budgets – inventory, supply ordering, linen ordering, & labor; HOA common area cleaning budgeting, owner arrival inspections, and guest arrival inspections. Employs, or contracts for services of, security, maintenance, and grounds keeping personnel and onsite caretaking personnel if required. Adheres to company requirements related to posting of invoices, work orders, and other payment related items to ensure prompt and accurate billing. Under the direction of the President or Vice President of company, completes the following accounting functions: preparation of budgets, validating postings against budgetary line items, and financial statement preparation, including personal review of all work orders for accuracy and variances that may need adjustment. Responsible for the maintenance and guest services / front desk budget in conjunction with the heads of each department as it relates to the needs of the business. Review the coding of all operations related invoices to general ledger accounts. Report and monitor completion of repairs in individual units. Communicate with the maintenance department regarding the status of a repair and keep the owner and reservations team (if applicable) informed throughout the process. Preparation and execution of Association meetings as directed by the President or Vice President of The Company. Maintains consistent communication and relations with HOA board Presidents and other members of the boards. Assist in updating and maintaining association records and websites regarding reports, minutes, declarations, articles of incorporation, by-laws, and rules and regulations. Educate owners about insurance requirements, the declarations, articles of incorporation, by-laws, and rules and regulations of their particular property. Enforcement of Rules & Regulations Monitor and stay informed regarding the operations and current issues of the associations. Under the direction of the President or Vice President of the company, assists in pursuing proactive ways to keep associations informed and aware of matters pertaining to their investment. Works to ensure that the services provided meet our first-class standards. Initiates and maintains routine communication with homeowners and rental program partners. Must maintain a good driving record to the satisfaction of our insurance company, to drive for company business.

Requirements

Must maintain a good driving record to the satisfaction of our insurance company, to drive for company business.

Responsibilities

Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.
Responsible for the day to day operations of the guest service, housekeeping, and maintenance departments as it relates to the rental operations of the company and adheres to the service standards set by the President or Vice President of the company.
Oversees the setup, management, organization, staff hiring, training, and scheduling of operations staff. Assist with initial training and orientation for new staff, as well as ongoing training.
Oversee process and procedures to ensure the safety of employees, homeowners, and guests on or around company properties.
Continuously pursues proactive ways to keep the President or Vice President of The Company informed and aware of matters pertaining to staff, owners, guests, and the property.
Maintains regular office hours on-site to provide oversight of staff, troubleshoot guest service issues, and to enable proper owner service and communications.
Ensures that all common areas are in acceptable condition, directs cleaning or repairs necessary with housekeeping or maintenance staff, suggests improvements to Board for future capital reserve projects to be presented at association board meetings.
Provides support to the maintenance department with project management for upkeep maintenance, alterations, and capital improvement projects: arranges necessary contractors, monitors and reports on progress, addresses problems in quality or safety, inspects project for final release, coordinates with appropriate departments.
Provides support to the housekeeping department for company budgets – inventory, supply ordering, linen ordering, & labor; HOA common area cleaning budgeting, owner arrival inspections, and guest arrival inspections.
Employs, or contracts for services of, security, maintenance, and grounds keeping personnel and onsite caretaking personnel if required.
Adheres to company requirements related to posting of invoices, work orders, and other payment related items to ensure prompt and accurate billing.
Under the direction of the President or Vice President of company, completes the following accounting functions: preparation of budgets, validating postings against budgetary line items, and financial statement preparation, including personal review of all work orders for accuracy and variances that may need adjustment.
Responsible for the maintenance and guest services / front desk budget in conjunction with the heads of each department as it relates to the needs of the business.
Review the coding of all operations related invoices to general ledger accounts.
Report and monitor completion of repairs in individual units. Communicate with the maintenance department regarding the status of a repair and keep the owner and reservations team (if applicable) informed throughout the process.
Preparation and execution of Association meetings as directed by the President or Vice President of The Company. Maintains consistent communication and relations with HOA board Presidents and other members of the boards. Assist in updating and maintaining association records and websites regarding reports, minutes, declarations, articles of incorporation, by-laws, and rules and regulations.
Educate owners about insurance requirements, the declarations, articles of incorporation, by-laws, and rules and regulations of their particular property.
Monitor and stay informed regarding the operations and current issues of the associations.
Under the direction of the President or Vice President of the company, assists in pursuing proactive ways to keep associations informed and aware of matters pertaining to their investment.
Works to ensure that the services provided meet our first-class standards.
Initiates and maintains routine communication with homeowners and rental program partners.
Must maintain a good driving record to the satisfaction of our insurance company, to drive for company business.