General Manager

One Off Hospitality Group Ltd•Chicago, IL

18m

About The Position

Big Star Wrigley is looking for a General Manager! Please apply with both a resume and a message/cover letter. For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home. REPORTS TO: DIRECTOR OF FOH OPERATIONS, CEO FLSA: EXEMPT POSITION SUMMARY: The General Manager directs and oversees all food and beverage in accordance with standardized policies in order to provide efficient, friendly services and profitable operations.

Requirements

Restaurant Management Certification or college degree preferred
Previous management experience required
Illinois Manager Food Sanitation Certification required
Illinois Allergen Certification required
BASSET Certification required
Manager's Food Handler Certification required
Ability to handle stress under pressure
Willingness to maintain a clean, healthy, and safe working environment
Ability to coordinate multiple activities with attention to detail
Ability to work independently, with minimal supervision
Ability to be flexible with job demands and open minded when being asked to complete tasks
Ability to operate and use all equipment necessary to run the restaurant
Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
Ability to work varied hours/days as business dictates
Ability to stand for up to 8-10 hours a day
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Nice To Haves

Familiarity with Hot Schedules, Tock and/or Toast preferred

Responsibilities

Maintains a cheerful, courteous disposition and a neat, clean and professional image
Works with the CDC in setting the direction of the business in day to day operations as well as developing and executing a plan to drive sales, manage costs, and grow the business
Manages FOH schedule; ensures the FOH is properly staffed and communicates any staffing issues to People Services
Handles all FOH staff responsibilities in partnership with People Services (includes: training and development, employee relations, disciplinary action, documentation, terminations, etc.)
Works directly with Executive Chef / Chef de Cuisine in order to promote a strong and unified leadership dynamic—breaking barriers of separation between FOH and BOH
Manages BOH payroll edits and ensures all is correct by payroll processing time
Responsible for conducting bi-weekly meetings with all FOH managers to update them on financials, service, new procedures, and improvements
Responsible for holding pre-shift meetings within every service and every department OR have another manager holding these in your absence
Fluent in all aspects of the budget and P&L in order to educate all managers on how to meet and exceed all goals set forth by our CEO and Partners
Works with entire leadership team to drive the success of their restaurant (promptly and fully informs management team of concerning problems or unusual matters of significance)
Shares responsibility with the Executive Chef / Chef de Cuisine for all repairs and maintenance of the restaurant
Oversees organization, efficiency and policies pertaining to service in the dining room
Balances admin responsibilities with service responsibilities
Enhances and strengthens guest relationships, established and new
Promotes cooperative effort, a team spirit, and good morale and the all-encompassing OOH culture among employees
Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed
Ensures the entire space looks, smells, and feels good (lighting, temperature, bathrooms, cleanliness, and seating arrangements)
Participates in training about standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.)
Helps with duties of other employees (i.e. server, food runner, etc.) when necessary because of an unexpected absence or extra volume
Responsible for ensuring that all server check outs and restaurant closing duties are performed on a daily basis to standards
Has a strong understanding of company background, core values and philosophy
Adheres to all company safety and sanitation policies and procedures
Performs other work related duties as assigned