General Manager - Youngstown 3 Boardman (OH0704) (67830)
About The Position
The General Manager (GM) is the CEO of their ModWash site, holding full responsibility for the site’s people, performance, culture, and profitability. They are expected to operate with an ownership mindset, making daily decisions that drive long-term success while fully supporting ModWash standards, values, and strategy. This role involves owning results, developing leaders, safeguarding the brand, and continuously improving operations, essentially thinking and acting like a business owner. The GM has full accountability for site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction, and is expected to solve problems rather than escalate them by default. They also have decision-making authority to adjust staffing, priorities, and execution to meet business needs within company guardrails. Furthermore, the GM acts as the face of ModWash in the community, protecting and elevating the brand with every guest interaction and taking pride in the site as their business.
Requirements
- Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)
- Be on your feet for extended periods of time/the entire work shift
- Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
- Ability to carry, lift, push, pull, and move up to 50 pounds
- Alert and able to maneuver around moving vehicles and equipment
- Safely climb and maneuver a 12ft ladder
- Respond quickly to sounds
- Move safely over uneven terrain and in confined spaces
- See clearly and respond to dangerous situations
- Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot
Responsibilities
- Own site level P&L results (Labor, revenue, expenses, membership growth, guest satisfaction)
- Solve site level problems, not escalate by default
- Hire, develop, and retain a winning team
- Build future leaders, not just fill shifts
- Set the tone for culture, expectations, and execution
- Make real time operational decisions
- Adjust staffing, priorities, and execution to meet business needs
- Operate within company guardrails
- Be the face of ModWash in the community
- Protect and elevate the brand with every guest interaction
- Take pride in the site as their business
- Create and maintain a positive, team-oriented work environment
- Attract, recruit, train, and develop all attendants, key holders, and assistant general manager
- Perform preventive maintenance and repairs equipment
- Manage chemical inventory, scheduling, labor costs, and equipment functionality
- Perform required administrative duties including disciplinary action, terminations, scheduling, employee relations and life cycle recruiting
- Continuously seek ways to improve the business
- Ensure compliance with legal requirements and company policies and procedures
- Ensure that safety and security are emphasized, practiced, and periodically reviewed, and that employees are trained in appropriate responses
- Lead the team with a strong sales mindset, driving performance and guest experience
- Participate in the hiring and training of hourly team members
- Conduct performance evaluations that are timely and constructive
- Handle discipline and termination of employees as needed and in accordance with company policy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
