General Manager

Marriott•Ontario, CA

24d•$135,000 - $180,000

About The Position

This hotel is owned and operated by an independent franchisee, Hogan Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Prospective candidates will also need to complete an online application at careers.hotelpros.biz General managers have the following responsibilities: 1. Financial Responsibilities a. Achieve the hotel's overall profit (net operating income) goals in dollars and percentages each month. b. Maintain operating expenses within budget in dollars and percentages for each budget line item. c. Review and be knowledgeable of information contained on circulated management reports and financial statements. d. Implement and adhere to all Company purchasing procedures and controls. e. Protect the Company's financial assets. 2. Asset-Management Responsibilities: a. Implement the Company’s policies and procedures for financial controls, accounting and payroll. b. Implement and monitor a formal, documented ongoing preventive-maintenance program for all of the hotel's major equipment and machinery. c. Implement and monitor a formal, documented ongoing maintenance program for all hotel guestrooms. d. Protect the Company's physical assets. 3. Sales and Marketing Responsibilities: a. Implement the Company’s policies and procedures for financial controls, accounting and payroll. b. Manage the hotel's public-relations activities. c. Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to all hotel guests, clients, prospective clients and agents and to the community. d. Provide ongoing leadership for the sales department so that all hotel sales goals and objectives are achieved. 4. Employee Relations and Supervisory Responsibilities: a. Continually communicate formally and informally with all employees regarding Company philosophy, goals and policies b. Hire employees who meet Company standards and qualifications. c. Comply with all laws and Company policies regarding fair employment practices. d. Implement Company standards for employee orientation and training. e. Provide guidance and comments to subordinates in order to improve their work performances. f. Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to hotel employees. g. Continually promote full adherence to all Company policies and procedures by all hotel employees. h. Hire, discharge, promote and transfer hotel employees within legal requirements and Company guidelines. i. Review and adhere to all manuals and other policy updates. j. Meet all Company standards for new-employee orientation and training and for ongoing training of existing employees. k. Regularly monitor the presentation quality and content of subordinates' correspondence and telephone conferences. l. Confidentially maintain complete, accurate and timely employee records. 5. Safety, Security and Risk-Management Responsibilities: a. Maintain a safe and secure workplace for all employees. b. Maintain a safe and secure hotel for guests and other visitors. c. Adhere to all laws and regulations regarding workplace safety and health; educate employees on such laws and regulations and actively promote their adherence to those laws and regulations. d. Provide for employee training in workplace and customer safety, health and security. 6. Guest-Service and Customer-Relations Responsibilities: a. Be knowledgeable on all hotel features, amenities and services that affect guests’ hotels experiences. b. Formally survey and track customer satisfaction levels for hotel services and facility. c. Implement guest-service training programs for employees. 7. General Responsibilities: a. Adhere to all Company policies and procedures. b. Actively participate in community civic, charitable and professional organizations in order to provide community service, maintain a high profile for the hotel and develop personally and professionally. c. Maintain the confidentiality of proprietary Company information, including, but not limited to, hotel performance statistics, information about agreements with clients, information about prospective business.

Requirements

Education: Have a college degree or equivalent formal education with major emphasis and course work in business management.
Citizenship: Presents proof of United States citizenship or authorization to work in the United States.
Language Skills: Have excellent command of written and oral use of English language and good group presentation abilities.
Transportation: Have access to a personal automobile during all hours and holds a current, valid driver's license and automobile liability insurance; maintains a safe driving record.
Travel: Able to perform out-of-town and overnight travel for up to two weeks at a time.
Equipment Skills: Able to use personal computers with a general knowledge of computer networks, word processing, spreadsheets, database management and the Internet. Able to use calculators, multi-button telephones and general office equipment.
Personal Skills and Characteristics: Have a high degree of leadership skills, including team building and motivation. Have excellent communication and organizational skills. Have a professional demeanor and is professionally attired. Have excellent initiative, work habits and flexibility. Knowledgeable in sales presentation techniques and able to train hotel staff in sales techniques.
Work Experience: Have held hotel supervisory positions in most major hotel departments.
Physical Requirements: Able to safely lift and carry 40 pounds for the purpose of assisting with guestroom and meeting-room setups, handling guest luggage and other hotel work activities. Able to drive the hotel vehicle.
Safety and Health Knowledge: Have knowledgeable on OSHA regulations, health department rules, fire department regulations, hotel law and the Company's safety, security and health policies as they apply to hotel operations and all aspects of accommodating guests.
ADA Knowledge: Knowledgeable on the Americans with Disabilities Act of 1990 (ADA), its regulations, court interpretations and related laws and regulations as they apply to accommodating lodging and restaurant guests and as they apply to employment.
Fair-Employment Practices Knowledge: Knowledgeable on laws and regulations regarding equal-employment opportunity and employment of disabled persons.

Responsibilities

Achieve the hotel's overall profit (net operating income) goals in dollars and percentages each month.
Maintain operating expenses within budget in dollars and percentages for each budget line item.
Review and be knowledgeable of information contained on circulated management reports and financial statements.
Implement and adhere to all Company purchasing procedures and controls.
Protect the Company's financial assets.
Implement the Company’s policies and procedures for financial controls, accounting and payroll.
Implement and monitor a formal, documented ongoing preventive-maintenance program for all of the hotel's major equipment and machinery.
Implement and monitor a formal, documented ongoing maintenance program for all hotel guestrooms.
Protect the Company's physical assets.
Manage the hotel's public-relations activities.
Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to all hotel guests, clients, prospective clients and agents and to the community.
Provide ongoing leadership for the sales department so that all hotel sales goals and objectives are achieved.
Continually communicate formally and informally with all employees regarding Company philosophy, goals and policies
Hire employees who meet Company standards and qualifications.
Comply with all laws and Company policies regarding fair employment practices.
Implement Company standards for employee orientation and training.
Provide guidance and comments to subordinates in order to improve their work performances.
Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to hotel employees.
Continually promote full adherence to all Company policies and procedures by all hotel employees.
Hire, discharge, promote and transfer hotel employees within legal requirements and Company guidelines.
Review and adhere to all manuals and other policy updates.
Meet all Company standards for new-employee orientation and training and for ongoing training of existing employees.
Regularly monitor the presentation quality and content of subordinates' correspondence and telephone conferences.
Confidentially maintain complete, accurate and timely employee records.
Maintain a safe and secure workplace for all employees.
Maintain a safe and secure hotel for guests and other visitors.
Adhere to all laws and regulations regarding workplace safety and health; educate employees on such laws and regulations and actively promote their adherence to those laws and regulations.
Provide for employee training in workplace and customer safety, health and security.
Be knowledgeable on all hotel features, amenities and services that affect guests’ hotels experiences.
Formally survey and track customer satisfaction levels for hotel services and facility.
Implement guest-service training programs for employees.
Adhere to all Company policies and procedures.
Actively participate in community civic, charitable and professional organizations in order to provide community service, maintain a high profile for the hotel and develop personally and professionally.
Maintain the confidentiality of proprietary Company information, including, but not limited to, hotel performance statistics, information about agreements with clients, information about prospective business.