General Manager

Orangetheory - Franchise #0279•Brecksville, OH

14d

About The Position

As a General Manager (GM), you will be responsible for providing leadership and daily direction to the sales and group personal training teams across two locations. This critical position must have a solid understanding of sales and operational excellence along with a passion for coaching and developing talent. As the lead for the sales function, the GM must execute a lead generation / marketing strategy plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must be enthusiastic, creative, and driven!

Responsibilities

Model all studio activities / sales process through self-involvement (leading by example).
Responsible for meeting and exceeding Key Performance Indicators.
Lead and coordinate initial and ongoing sales drives (promotions, events, outreach). Execute effective lead generation strategies.
Manage the employee life cycle for all studio-level staff: recruiting, hiring, onboarding, scheduling, evaluating, applicable disciplinary action, and offboarding.
Train and mentor all staff, establish leadership pipeline. Role play daily to maintain a high-performing team.
Responsible for meeting studio budgets: revenue, payroll, supplies, inventory management, and Return Merchandise Authorization process.
Responsible for scheduling the sales staff and auditing all time cards on a weekly basis. Submits accurate studio payroll every other week in a timely manner with compliance and integrity.
Plan and host monthly staff meetings with sales and fitness team to review and report monthly sales objectives, goals, events, and marketing campaigns.
Responsible for attending weekly meetings with Regional Managers to report on performance and studio happenings.
Build and maintain OTF class size through scheduling optimization in collaboration with Head Coach.
Ensure that all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales related), first-time guest bookings, onboarding new members, and other required administrative duties.
Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
Compliance and adherence to OTF business policies and Thrive employee handbook for daily studio operations.
Ensure OTF branding through consistency and continuity in all actions, enforcing OTF corporate policies, business practices, systems and processes.
Troubleshoot and problem-solve with facilities department on all studio equipment and technology. Responsible for ensuring that the facility is clean, maintained and operationally sound.
Provide effective decision making regarding customer service issues.