General Manager

Marriott Hotels Resorts•Raleigh, NC

19d•$80,000 - $90,000•Onsite

About The Position

Residence Inn Raleigh Crabtree Valley is seeking an experienced and hospitality-driven General Manager to lead our all-suite, extended-stay Marriott property located in the heart of Raleigh’s premier shopping and business district. We’re looking for a hands-on leader who understands the balance between long-term guest relationships, exceptional service delivery, and strong financial performance. The ideal candidate will bring a business-minded approach, a passion for guest satisfaction, and the ability to cultivate a positive, high-performing team culture.

Requirements

3–5+ years of General Manager experience within Marriott or another major hotel brand; extended-stay experience highly preferred.
Proven track record delivering strong financial results and outstanding guest satisfaction scores.
Ability to lead, motivate, and develop teams across all hotel departments.
Strong operational knowledge of suite-style hotels, housekeeping operations, and long-term guest needs.
Skilled in revenue management, budgeting, labor planning, and financial analysis.
Excellent communication, relationship-building, and problem-solving skills.
Proficiency with MS Office and Marriott systems such as MARSHA, Opera/CI, Micros, and applicable reporting tools.
A hands-on, visible leadership style; approachable, supportive, and dedicated to high service standards.

Nice To Haves

Hospitality degree or F&B background is a plus.

Responsibilities

Lead day-to-day operations of the Residence Inn Crabtree, ensuring alignment with Marriott brand standards and company operating procedures.
Drive performance across guest satisfaction, occupancy, extended-stay business mix, revenue management, and GOP targets.
Oversee department leaders and ensure all associates receive proper training, coaching, and developmental support.
Hire, develop, and retain high-quality team members while maintaining a positive and collaborative workplace.
Produce and analyze financial and operational reports, working closely with Corporate teams to ensure accuracy and accountability.
Partner with the Sales team to grow corporate, long-term stay, group, and relocation business within the Raleigh market.
Actively engage in outside sales calls and maintain strong relationships with nearby businesses, hospitals, retail partners, and local organizations.
Conduct regular property inspections to uphold top-tier cleanliness, maintenance, and safety standards expected of a Marriott extended-stay hotel.
Manage budgets, forecasts, labor controls, purchasing, inventory, and expenses with disciplined financial oversight.
Maintain compliance with Marriott brand requirements, local regulations, and employment laws.
Lead a strong service culture through daily communication, recognition, and consistent follow-through.
Serve as Manager on Duty when required and step into operational tasks to support the team when needed.