General Manager - Interior Define
About The Position
Interior Define, part of the Havenly Brands family, is reimagining the furniture shopping experience-offering customizable, design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Interior Define piece can be tailored through 125+ fabrics (including performance and pet-friendly options), 20+ leg styles, and multiple lengths and depths-creating spaces that are definitively theirs. As General Manager of our Boston Studio, you'll bring that vision to life by leading a high-performing team, driving omni-channel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.
Requirements
- 4+ years of experience in sales management, retail, or design services
- Proven track record of meeting or exceeding revenue goals while delivering high-level service
- Experience hiring, managing, and developing team members
- Strong communication and interpersonal skills
- Proficiency with CRM tools, Google Suite, and internal communications tools like Slack
- Willingness to work a retail schedule, including weekends and holidays
- Must be able to lift/move up to 50 lbs. and navigate the studio floor with ease
- Requires standing, bending, and moving throughout the day
- Must be authorized to work in the U.S.
Nice To Haves
- Driver's license preferred
Responsibilities
- Deliver exceptional, high-touch service across all channels-in-studio, online, virtual consultations, email, phone, and chat.
- Ensure every client receives a warm, tailored experience from first interaction to final purchase.
- Own the studio's sales targets and KPIs, building strategies to meet and exceed goals.
- Guide your team through a client-first, consultative selling process rooted in design expertise.
- Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
- Use data to monitor performance, optimize team productivity, and implement improvements.
- Hire, train, and lead a team of Design Experts and Studio Associates.
- Create a collaborative, motivated studio culture rooted in accountability and growth.
- Provide ongoing feedback, coaching, and career development support.
- Leverage our tech stack-including CRM systems (Hubspot or similar), Slack, and Google Suite-to manage client relationships, team communications, and daily studio operations.
- Maintain studio operations including staffing, scheduling, inventory, and visual standards.
Benefits
- Generous PTO, paid parental leave, and volunteer days
- Health, dental, vision, disability
- 401(k) + Match
- Furniture discounts, free design services, and annual merchandise credit
- A warm, creative, inclusive culture that values your point of view
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
51-100 employees
