General Manager

Dominique Dawes Academy

2d•Onsite

About The Position

The General Manager at Dominique Dawes Academy (DDA) is responsible for overseeing daily operations, program planning, and execution across all gymnastics and ninja fitness offerings, including recreational classes, competitive teams, camps, events, and more. The General Manager ensures high programming standards and participant experiences while driving business success through revenue growth, member retention, and customer satisfaction. The General Manager is a dynamic leader passionate about youth athletics and enrichment programming, with strong operational skills and business acumen to manage staff, coaches, and administrators. This role coordinates logistics, scheduling, curriculum execution, coach development, and program evaluation, collaborates closely with marketing and leadership teams, and identifies opportunities to enhance offerings and grow DDA’s customer base.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Strong background in general fitness, health club/gym management, or youth athletics preferred
Proven experience managing programs, staff, and business operations in a health & fitness or youth services environment
Excellent communication, organizational, and critical thinking skills
Experience in customer-facing roles with a focus on delivering exceptional service
Familiarity with iClassPro (preferred)
CPR and First Aid certification (or willingness to obtain) preferred
Ability to lift and move gymnastics and ninja equipment up to 50 lbs.
Prolonged periods of standing, walking, and active engagement with athletes and staff
Comfortable working in a high-energy, fast-paced environment
Regularly required to communicate clearly and effectively via phone, email, and in person.

Responsibilities

Oversee all gymnastics and ninja fitness programs year-round, including recreational classes, competitive teams, camps, and events, ensuring alignment with DDA’s mission and standards.
Lead and manage staff, coaches, and administrators, handling recruitment, training, scheduling, and performance management to build a strong, motivated team.
Ensure exceptional customer service by maintaining proactive communication with families, resolving concerns, and fostering a positive, welcoming environment.
Develop and manage class schedules, program calendars, and event logistics, ensuring efficient operations and high-quality participant experiences.
Collaborate with the Program Manager to implement and maintain curriculum standards and conduct coach evaluations to uphold program quality.
Drive sales initiatives, manage community outreach, conduct facility tours, and assist in converting leads into enrollments to achieve revenue and membership goals.
Oversee financial management, including budgeting, tracking KPIs such as revenue, retention, and customer satisfaction, and making data-driven decisions for program optimization.
Plan and execute special programs and events, ensuring they are well-organized, impactful, and aligned with DDA’s community engagement goals.
Maintain facility safety and cleanliness, conduct regular equipment and facility inspections, and respond promptly to incidents or emergencies.
Collaborate closely with the COO, CEO, and leadership team on strategy, marketing efforts, and continuous improvement initiatives.
Perform other duties as assigned.