General Manager - Arlington Heights

Tricoci Salon | Spa•Arlington Heights, IL

4d•Onsite

About The Position

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves. As a General Manager, you have the entrepreneurial spirit to grow the business, attract and retain a diverse and innovative team, build a strong community and ensure exceptional client service in a fast-paced environment while executing results at a high level. You will be responsible for providing outstanding leadership within your Salon and Spa location to foster an inclusive, respectful and fun working environment. Here are some highlights of what you will be doing in this role: Leadership & Management of the Team Lead, motivate and manage all staff including technical and non-technical roles. Conduct regular staff meetings to communicate goals, share updates and address concerns and questions. Effectively communicate job responsibilities, performance expectations, client service standards and company policies/guidelines to all team members. Providing ongoing training and developmental opportunities to attract and retain team members and improve performance. Cultivate and maintain the Tricoci culture of community, collaboration, trust and innovation in a positive, respectful work environment. Management of Operations Oversee all daily operations in the Salon & Spa including appointment scheduling, inventory management and facility maintenance. Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements to provide a clean and hygienic environment for clients and team members. Implement and enforce company SOPs, policies and procedures to ensure consistency and efficiency in operations. Responsible for the accountability of executing team member schedules, ensuring clocking in/out, etc. Client Relations Maintain a high standard of client/customer service to ensure satisfaction and retention. Address in a timely and highly effective manner all client inquiries, complaints and feedback in a professional, respectful manner. Financial Management of the Business Manage your business through key performance indicators (KPIs) and the P&L. Monitor and control expenses within budget to optimize profitability while maintaining high standards of quality and service.

Requirements

3+ years management experience in a high-volume retail, beauty/spa or retail or service environment.
Proven experience in a salon/spa management role or a similar role.
Experienced leader who holds teams accountable for achieving results while motivating and inspiring them to grow and develop.
Sold understanding of business operations and acumen, financial management and the ability to execute results at a high level; create action plans where opportunities exist and take action immediately.
Analytical, problem solving and decision-making skills to handle critical situations utilizing good judgement and professionalism.
Excellent communication and customer service skills
Highly committed to delivering exceptional service.
Strong organizational and time management skills, paying strong attention to detail while managing competing priorities.
Ability to multi-task and thrive in a fast paced, high energy and evolving environment.
An aptitude for creating and maintaining an environment of collaboration and teamwork.
Motivated self-starter who can work independently and be a team member within the company.
Flexible and available to work varied shifts, including evenings and weekends.

Responsibilities

Lead, motivate and manage all staff including technical and non-technical roles.
Conduct regular staff meetings to communicate goals, share updates and address concerns and questions.
Effectively communicate job responsibilities, performance expectations, client service standards and company policies/guidelines to all team members.
Providing ongoing training and developmental opportunities to attract and retain team members and improve performance.
Cultivate and maintain the Tricoci culture of community, collaboration, trust and innovation in a positive, respectful work environment.
Oversee all daily operations in the Salon & Spa including appointment scheduling, inventory management and facility maintenance.
Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements to provide a clean and hygienic environment for clients and team members.
Implement and enforce company SOPs, policies and procedures to ensure consistency and efficiency in operations.
Responsible for the accountability of executing team member schedules, ensuring clocking in/out, etc.
Maintain a high standard of client/customer service to ensure satisfaction and retention.
Address in a timely and highly effective manner all client inquiries, complaints and feedback in a professional, respectful manner.
Manage your business through key performance indicators (KPIs) and the P&L.
Monitor and control expenses within budget to optimize profitability while maintaining high standards of quality and service.

Benefits

Comprehensive Medical/Rx insurance with virtual visits available for your well-being
Dental and Vision insurance
Company matching 401(k) Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA) for health, dependent and commuter benefits
100% employer-paid Basic Life insurance + option to purchase supplemental coverage for you and your family
100% employer-paid Long-term disability insurance (LTD)
Short-term disability (STD)
Critical Illness, Group Accident and Hospital Indemnity insurance available
Paid Time Off including Vacation, Holidays, and Paid Leave
Wellness benefits including EAP with 5 free sessions (per situation)
Growth opportunities within a diverse, inclusive and fun working environment!
This role may be eligible for bonus.
Health insurance and 401(k) available after meeting eligibility requirements.