GENERAL MANAGER - Monroe University - Bronx, NY

Compass Group•New York, NY

2d•$100,000 - $105,000•Onsite

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job SummaryChartwells Higher Education at Monroe University Are you a dynamic hospitality leader with a passion for excellence, innovation, and people development? Chartwells Higher Education is seeking an accomplished General Manager to lead dining operations at Monroe University. This is an exciting opportunity to make a meaningful impact on campus life while managing a high‑visibility account in a fast‑paced, service‑driven environment. As the General Manager, you will be fully accountable for operational success, financial performance, and client satisfaction. You will lead and inspire a diverse team, foster strong campus partnerships, and ensure dining services align seamlessly with the University’s mission and operational goals. What You’ll Do As the senior on‑site leader, you will: Lead, mentor, and develop a high‑performing management and hourly team, promoting professional growth and succession planning Manage the account in accordance with approved budgets while meeting or exceeding client expectations Build and maintain outstanding relationships with employees, guests, clients, and campus partners Ensure full compliance with Chartwells’ policies, procedures, and local, state, and federal regulations Oversee all financial aspects of the operation, including: P&L accountability and financial reporting Sales, flash, and trend analysis Budget development, forecasting, and cost controls Cash handling and reconciliation of multiple cash banks Maintain food cost controls while upholding exceptional quality and service standards Plan menus collaboratively with culinary leadership, supporting innovation and student engagement Manage purchasing systems and inventory controls Ensure strict adherence to HACCP standards, food safety protocols, and proper food storage and usage Monitor and enforce health, safety, and fire regulations related to food service and facilities Actively participate in employee meetings, reviews, performance coaching, and training programs Champion strong interdepartmental collaboration and integrate dining operations into the broader campus operational plan Lead catering operations with a focus on service excellence and client satisfaction

Requirements

Demonstrated success in personnel management, including hiring, training, evaluation, and development
Proven ability to meet strategic and financial goals while maintaining compliance with company and client standards
Strong financial acumen, including budgeting, forecasting, food cost management, and inventory control
Exceptional leadership, organizational, and communication skills
Ability to prioritize, multitask, and remain focused in a dynamic environment
Effective problem‑solving and conflict‑resolution skills
Strong catering experience (required)
Knowledge of HACCP controls and food safety best practices
Experience monitoring compliance with health and fire regulations
Polished business etiquette with outstanding client‑relation skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Commitment to the highest standards of integrity, ethics, and professionalism

Nice To Haves

Bachelor’s degree preferred, or equivalent professional experience
8–10 years of upscale food service experience, including at least 6 years in a management role
ServSafe or Department of Health certification preferred

Responsibilities

Lead, mentor, and develop a high‑performing management and hourly team, promoting professional growth and succession planning
Manage the account in accordance with approved budgets while meeting or exceeding client expectations
Build and maintain outstanding relationships with employees, guests, clients, and campus partners
Ensure full compliance with Chartwells’ policies, procedures, and local, state, and federal regulations
Oversee all financial aspects of the operation, including: P&L accountability and financial reporting Sales, flash, and trend analysis Budget development, forecasting, and cost controls Cash handling and reconciliation of multiple cash banks
Maintain food cost controls while upholding exceptional quality and service standards
Plan menus collaboratively with culinary leadership, supporting innovation and student engagement
Manage purchasing systems and inventory controls
Ensure strict adherence to HACCP standards, food safety protocols, and proper food storage and usage
Monitor and enforce health, safety, and fire regulations related to food service and facilities
Actively participate in employee meetings, reviews, performance coaching, and training programs
Champion strong interdepartmental collaboration and integrate dining operations into the broader campus operational plan
Lead catering operations with a focus on service excellence and client satisfaction