General Manager - Cheyenne, WY

Wyoming Downs•Cheyenne, WY

2d•Onsite

About The Position

JOB SUMMARY: The General Manager (GM) is responsible for the overall leadership, financial performance, regulatory compliance, and guest experience of the property. This role provides strategic direction and hands-on operational leadership across gaming, food & beverage, facilities, security and marketing to ensure profitability, compliance, and exceptional guest service. Must reside in Cheyenne, WY to lead the company’s top asset in the state. SCOPE: The GM serves as a senior on-site executive accountable for achieving revenue targets, maintaining regulatory integrity, leading high-performing teams, and representing the property with regulators, vendors and community partners. STRATEGIC AND FINANCIAL LEADERSHIP: Lead the development and execution of annual operating plans, budgets, and capital initiatives. Drive gaming and non-gaming revenue growth while managing labor, operating expenses, and margins. Analyze financial performance, KPIs, and trends; implement corrective actions as needed. Partner with ownership and executive leadership on a long-term growth strategy and investments. CASINO & PROPERTY OPERATIONS: Oversee all departments including Gaming Operations, Food & Beverage, Facilities, Security, Simulcast, and Marketing. Ensure efficient, compliant, and guest-focused daily operations. Maintain strong internal controls, asset protection and cash handling procedures. Lead continuous improvement initiatives across all operational areas. PRE-OPENING & NEW PROPERTY LAUNCH LEADERSHIP: Provide executive leadership for the property from construction phase through grand opening and stabilization. Partner with ownership, executive leadership, developers, contractors, and project managers to ensure operational readiness, timelines, and budget alignment. Translate construction plans into operationally sound layouts for gaming, F&B, security, surveillance, count rooms, back-of-house, and guest flow. Lead pre-opening planning, including: Staffing models and workforce ramp-up Department budgets and operating procedures Internal controls and regulatory submissions Vendor selection and contract negotiations Technology, gaming systems, and infrastructure readiness Serve as primary on-site executive for regulatory inspections, approvals, and licensing prior to opening. Oversee development and executive of pre-opening training programs, leadership onboarding, and soft-opening phases Ensure all departments are fully operational, compliant, staffed, and trained at launch. Lead grand opening execution, stabilization period, and transition into full operating cadence Identify and resolve operational gaps during early operations to drive efficiency, guest satisfaction and profitability REGULATORY & COMPLIANCE OVERSIGHT Ensure full compliance with all gaming regulations, internal controls, and licensing requirements Serve as primary liaison with gaming regulators and auditors Ensure timely reporting, audits, and corrective action plans. Promote a culture of teamwork, accountability, service, integrity and growth throughout the property. LEADERSHIP & TALENT MANAGEMENT Build, lead, and retain a high-performing leadership team. Set clear expectations, goals, and performance standards for department heads Foster a culture of engagement, professionalism, and accountability Partner with HR on workforce planning, Team Member relations, training, and succession planning GUEST EXPERIENCE & BRAND REPRESENTATION Champion exceptional guest service and responsible gaming practices. Ensure consistent brand standards across all guest touchpoints Respond to escalated guest issues and reputational matters Represent the property positively within the community and industry SAFETY, SECURITY & RISK MANAGEMENT Oversee security operations, emergency preparedness, and safety programs. Ensure compliance with health, safety, and workplace regulations Mitigate operational, financial, and reputational risks KEY SUCCESS INDICATORS: Executive leadership and decision-making, regulatory judgement and ethical leadership, financial analysis and operational discipline, talent development and accountability and strategic thinking with hands-on execution. OTHER DUTIES: The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time to include special projects.

Requirements

7-10 years’ experience of progressive leadership in casino, gaming, hospitality, or complex multi-department operations.
Demonstrated experience managing large teams and multi operational departments
Strong financial acumen with experience in managing budgets, P&Ls, and operational metrics
In-depth knowledge of gaming regulations and compliance requirements
Must be able to obtain and maintain a valid Wyoming gaming license.
Motor Vehicle Report with acceptable driving criteria as required by our insurance carrier.
Must be able to move in and around the entire facility throughout the entire workday.
Must be able to stand or walk for extended periods of time.
Must be able to repeat the same movements.
Required to use close, distance, color, peripheral, depth and ability to focus.
Ability to handle small parts and manipulate objects.
Ability to read and interpret schematics, electric circuitry, and blueprints.
Ability to use hand tools, power tools, testing and calibration instruments.
Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
Must be able to access and interpret information on computer screens.
Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature.
Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
Must be able to lift and carry up to 75 pounds with or without assistance, up to 350 pounds using material handling equipment such as a hydraulic lift or hand truck and respond to visual and aural cues.
Requires the ability to distinguish letters or symbols and eye hand coordination.

Nice To Haves

Pre-opening and new property leadership, preferred.

Responsibilities

Lead the development and execution of annual operating plans, budgets, and capital initiatives.
Drive gaming and non-gaming revenue growth while managing labor, operating expenses, and margins.
Analyze financial performance, KPIs, and trends; implement corrective actions as needed.
Partner with ownership and executive leadership on a long-term growth strategy and investments.
Oversee all departments including Gaming Operations, Food & Beverage, Facilities, Security, Simulcast, and Marketing.
Ensure efficient, compliant, and guest-focused daily operations.
Maintain strong internal controls, asset protection and cash handling procedures.
Lead continuous improvement initiatives across all operational areas.
Provide executive leadership for the property from construction phase through grand opening and stabilization.
Partner with ownership, executive leadership, developers, contractors, and project managers to ensure operational readiness, timelines, and budget alignment.
Translate construction plans into operationally sound layouts for gaming, F&B, security, surveillance, count rooms, back-of-house, and guest flow.
Lead pre-opening planning, including: Staffing models and workforce ramp-up Department budgets and operating procedures Internal controls and regulatory submissions Vendor selection and contract negotiations Technology, gaming systems, and infrastructure readiness
Serve as primary on-site executive for regulatory inspections, approvals, and licensing prior to opening.
Oversee development and executive of pre-opening training programs, leadership onboarding, and soft-opening phases
Ensure all departments are fully operational, compliant, staffed, and trained at launch.
Lead grand opening execution, stabilization period, and transition into full operating cadence
Identify and resolve operational gaps during early operations to drive efficiency, guest satisfaction and profitability
Ensure full compliance with all gaming regulations, internal controls, and licensing requirements
Serve as primary liaison with gaming regulators and auditors
Ensure timely reporting, audits, and corrective action plans.
Promote a culture of teamwork, accountability, service, integrity and growth throughout the property.
Build, lead, and retain a high-performing leadership team.
Set clear expectations, goals, and performance standards for department heads
Foster a culture of engagement, professionalism, and accountability
Partner with HR on workforce planning, Team Member relations, training, and succession planning
Champion exceptional guest service and responsible gaming practices.
Ensure consistent brand standards across all guest touchpoints
Respond to escalated guest issues and reputational matters
Represent the property positively within the community and industry
Oversee security operations, emergency preparedness, and safety programs.
Ensure compliance with health, safety, and workplace regulations
Mitigate operational, financial, and reputational risks