General Manager - Goldfish Swim School MFO LLC

Goldfish Swim School MFO•Phoenix, AZ

18h•Onsite

About The Position

Join the dynamic team at Goldfish Swim School MFO as a General Manager! In this exciting role, you will lead our swim school operations, ensuring a safe and fun environment for children to learn and grow. If you are passionate about aquatic education and exceptional customer service, we want to hear from you! Goldfish Swim School has been a trusted name in swim education for over a decade, dedicated to teaching children the life-saving skill of swimming in a fun and engaging environment. Our customers love us for our exceptional instructors and our commitment to safety, while our employees appreciate the supportive culture and opportunities for growth within the company. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service. We do the right things, make the right decisions and treat people with Integrity, Compassion, Trust. We meet and exceed expectations so you see Extraordinary Results. We make a big deal about life’s accomplishments by remembering to Celebrate!

Requirements

Bachelor's degree in Business Administration, Sports Management, or a related field.
3+ years of management experience, preferably in the swim or recreational industry.
Strong leadership skills with a proven ability to motivate and develop a team.
Excellent communication and interpersonal skills for customer and staff engagement.
Ability to work flexible hours, including evenings and weekends.
Strong organizational and problem-solving skills to manage multiple priorities.
Passion for promoting aquatic safety and education.

Nice To Haves

Knowledge of swim instruction and safety protocols is a plus.

Responsibilities

Oversee daily operations, ensuring a high-quality experience for all students and families.
Manage staff recruitment, training, and performance evaluations to build a strong team.
Develop and implement marketing strategies to drive enrollment and community engagement.
Ensure compliance with safety standards and regulations in all swim programs.
Monitor financial performance, including budgeting and expense management.
Foster relationships with parents and the community to enhance customer satisfaction.
Conduct regular assessments of swim programs and services for continuous improvement.
Collaborate with the corporate team to align local operations with company goals.