GENERAL MANAGER

Kampgrounds Of America, Inc.•Wilmington, NY

18h•Onsite

About The Position

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality, with over 500 locations across the United States and Canada. Founded in 1962, KOA's mission is 'connecting people to the outdoors and each other,' and the brand values being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. KOA is committed to fostering an environment where all are treated with dignity and respect, striving to create a sense of community and belonging, educate to foster an inclusive environment, promote diversity, ensure accessibility to the outdoors, and drive change through action. The General Manager is responsible for allocating budget resources, coordinating business operations, hiring and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities.

Requirements

High School Diploma or equivalent
Minimum two years’ experience in a managerial role in a hospitality or related field
Hear and speak English fluently
Decision-making ability
Excellent communication, collaboration, and delegation skills with the ability to manage conflict
Ability to work in a fast-paced and high-pressure environment
Proven ability to achieve financial plans
Strong working knowledge of operational procedures
Proficient computer skills
Ability to maintain confidentiality
Able to work nights, weekends, and holidays
Valid Driver’s license
Able to travel by airplane and automobile.

Responsibilities

Oversee daily business operations.
Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.
Hire and develop a strong and efficient team.
Provide great customer service while improving guest satisfaction and raising the net promoter score.
Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.
Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.
Prepare necessary reports and give presentations articulating property key performance indicators.
Partner with real estate development to recommend, plan, and oversee capital projects.
Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.