General Manager (Dolce Riviera)

Harwood Hospitality Group•Dallas, TX

5d•Onsite

About The Position

Dolce Riviera emulates the breezy, spectacular resort of the Italian Riviera or Capri seaside. The upscale Italian restaurant features a nostalgic nautical theme that beckons recollections of the ‘La Dolce Vita’ era, once heralded as the golden age of cinema and dynamic creativity. The color of the interior dining scene mimics ombre shades of the ocean while the outdoor patio and pocket gardens flaunt reminisce of a giardino found in Italy.

Requirements

Proven experience as a General Manager in a high volume, fast paced restaurant.
Strong understanding of restaurant operations, financial management and customer service principles.
Excellent Leadership, Communication and Interpersonal skills.
Ability to speak English fluently and clearly.
Availability to work nights, weekend, and holidays.
Strong knowledge of Craftable Inventory Management Systems will be necessary.

Responsibilities

Oversee daily restaurant operations to ensure smooth and efficient service.
Implement and enforce standard operating procedures (SOPs) to maintain consistency and quality in service and food preparation.
Monitor and manage inventory levels, ordering supplies as needed to meet demand.
Ensure that all guests receive excellent service and have a positive dining experience.
Handle customer complaints and feedback promptly and professionally, resolving issues to maintain customer satisfaction.
Develop and implement strategies to enhance guest satisfaction and loyalty.
Recruit, hire, train, and supervise a diverse team of restaurant staff, including servers, kitchen staff, and support personnel.
Conduct regular performance evaluations, provide feedback, and implement corrective actions as needed.
Foster a positive work environment that encourages teamwork, professional development, and high employee morale.
Develop and manage the restaurant's budget, ensuring alignment with financial goals and targets.
Monitor financial performance, including revenue, expenses, and profitability, and take corrective actions to achieve financial objectives.
Implement cost control measures to maximize efficiency and reduce waste.
Takes part in annual forecasting/budgeting for his/her unit, and in budgeting annual CapEX.
Collaborate with the marketing team to develop and execute promotional campaigns and events to drive traffic and increase sales.
Analyze sales trends and customer preferences to identify opportunities for menu enhancements and promotional activities.
Build and maintain relationships with local businesses, community organizations, and suppliers to enhance the restaurant's reputation and visibility.
Ensure compliance with all health, safety, and sanitation regulations, maintaining a safe and clean environment for guests and staff.
Conduct regular inspections and audits to identify and address potential safety hazards and compliance issues.
Stay updated on industry regulations and standards to ensure the restaurant remains in compliance with all applicable laws.
Maintain all internal requirements for health, safety and venue sanitation on a regular basis.
Develop and implement long-term strategies to achieve the restaurant's business objectives and growth targets.
Stay informed about industry trends, competitor activities, and market conditions to identify opportunities and threats.
Continuously assess and improve operational processes to enhance efficiency and effectiveness.
Is always neatly dressed and groomed, and always behaves and speaks according to the Harwood Hospitality Group and Harwood International standards of excellence and image.
Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.