General Manager

Salt Hotels•Litchfield, CT

15d

About The Position

The Abner Hotel, a Salt Hotel, is a thoughtfully designed boutique property in the heart of Litchfield, Connecticut, rooted in the region’s history, natural beauty, and creative spirit. As part of the Salt Hotels family, The Abner embodies Salt’s ethos: “With us, it’s personal.” We create a true home for our guests and care deeply for our employees, our community, and the experiences we design. The hotel features a signature full‑service restaurant and a rooftop bar, serving as both a destination for hotel guests and a gathering place for the local community. Food, beverage, design, and genuine hospitality are core to the Abner experience. The General Manager is responsible for the hotel, restaurant and rooftop bar and all people within it. The General Manager should have a deep understanding of all facets of the hotel business and display a true passion for and dedication to luxury service and excellence. This person will be very hands-on and work alongside the team to ensure the hotel and food and beverage operation run smoothly and efficiently. The General Manager will ensure the highest levels of guest service and guest and employee satisfaction are provided to all within the hotel. This person will function as the primary strategic business leader of the property with responsibility for all aspects of the operation, overseeing all departments of the hotel. The General Manager will ensure Implementation of and compliance with all company procedures, policies, standards and core values.

Responsibilities

Lead, direct and manage all areas of the business, including front office, housekeeping, and Food & Beverage.
The candidate will be very hands on and will work alongside the team to ensure the smooth operation of the restaurant, bar and the front office operations.
Ensure the guest and their needs are at the center of all we do.
Manage staff scheduling and any staff concerns.
Work to promote the restaurant among the local community.
Ensure implementation and compliance with all Standard Operating in all areas of the hotel.
A strong knowledge of marketing, sales and revenue generation leading to overall profitability and promotion of all outlets in the local community.
Oversee programing and catering to create events that are successful and interesting
Oversee the physical aspects of the property and ensure all housekeeping and maintenance programs are in place and the hotel is always presented as it should be.
Ensure a safe, positive and happy working environment.
Possess & convey strong communication and leadership skills
Ensure all staff are providing highly personalized and thoughtful service and placing the guests needs at the center of all interactions.
Embody Salt Hotels core values and deliver the Salt Hotels experience for guests.
Ensure a safe, positive and happy work environment aligned with Salt Hotels codes of conduct and core values.
Ensure that the business is perceived as a respected, important member of the community.
Protect the reputation of the company in a manner that ensures all guests have asitive experience.
Operate within local, country and international laws in every respect, especially in those matters pertaining to the liquor license.
Always acts in a manner that is in keeping with all local, state & governmental codes and laws and maintains the highest standards of health, sanitation, and cleanliness.
Oversees weekly schedules, built to business needs and within budgetary parameters.
Review and approve payroll including accurate tip tracking.
Ordering necessary inventory and operating supplies for the hotel and F&B outlets as needed and within budgetary parameters.
Review Night Audit Reports for discrepancies daily. The main focus for the GM will be reviewing Guest Balances and Cancellations and rate changes.
Month End Inventory: While we are activating Bevager and Foodager, GM will be responsible for cross checking variances and high-ticket items for spot checks.
Accounts Payable Assistance: All Invoices need to be coded by the signor and delivered to the GM to approve and upload to the AP System
Safe-guarding assets. During walk-through, ensuring all closets, liquor storage and cabinets are locked and secured.
Financial Reporting: Prepare Executive Summary for monthly P&L Reporting package. Actively participate in financial review calls and the annual budgeting process.
Oversee F&B operations and floor shifts when necessary. Supervising floor planning in the reservation system, touching tables managing staff, prompt service recovery and daily service line up in tandem with the Chef.
Accomplishes staffing objectives by successfully recruiting, selecting, on boarding and training staff. Communicates job expectations to staff and provides effective feedback to ensure a consistently excellent and personal guest and staff experience
Strong communication and collaboration with Executive Chef on all F&B operations, cost controls, food and beverage quality and staff management.
Collaboration with Executive chef on maintaining good relationships with local vendors
Oversees programming and revenue driving initiatives for restaurant and rooftop. Working with Executive chef to execute culinary programming to drive revenue
Work with the Corporate Director of Sales to execute the sales strategy, ensuring that activities are aligned with the overall sales objectives
Assist with content for Social Media strategy
Provide site tours and management of groups in house
Execute the programming schedule and collaborate to build local programming events