General Manager

PLANET FITNESS • Portland, OR

1d

About The Position

The General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results-oriented and committed to quality service. Anticipated responsibilities outlined below.

Requirements

• 2 years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• Comfortable working a flexible rotating schedule
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma Or Equivalent required
• A Bachelor's Degree or four years supervisor or manager experience preferred
• Ability to travel to other clubs as needed
• Current CPR Certification required or willingness to get certified upon hire
• Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel.
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• 2 years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• A Bachelor's Degree or four years supervisor or manager experience preferred

Responsibilities

• Involved in all front desk related activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues, and questions.
• Recruit, hire, train and develop a high performing staff consisting of Assistant General Managers, Front Desk Associates, and Fitness Trainers.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administration and processing of bi-weekly employee timesheets.
• Resolve employee issues or concerns.
• Manage corrective action/termination activities.
• Manage cash drawer and deposit procedure.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Maintain correct cleaning and daily round logs.
• Manage club Computerized Maintenance Management System (CMMS) platform
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.

Benefits

• Medical & Dental Insurance: A competitive Medical, Dental, and Vision Insurance Program is available to all our Employees.
• Retirement: 401(K) and Roth Retirement Savings Plan with competitive company match
• Free Planet Fitness Membership: Ultimately, we want all of our staff to be raving fans of PF. Enjoy a Black Card membership on us!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees