General Manager

Sagemont Hotels • Fremont, CA

5h • Onsite

About The Position

The General Manager for Homewood Suites by Hilton Fremont is the driving force behind the hotel's success, leading the team, steering performance, and ensuring smooth operations. This role embodies Sagemont Hotels' commitment to success and guides the team to deliver excellence daily. The GM serves as the property's Captain, responsible for leading all hotel operations, ensuring profitability, guest satisfaction, and team engagement. The GM represents Sagemont Hotels' values of ownership, accountability, and excellence, acting as both the strategic and operational leader for the property.

Requirements

• Minimum 5 years of hotel management experience, including 2 years as a General Manager or equivalent leadership role.
• Proven record of achieving financial and guest satisfaction goals.
• Strong leadership, communication, and analytical skills.
• Experience with brand systems and corporate reporting tools.
• Full-time position requiring flexible availability, including weekends and holidays.
• Active property presence required, including regular walkthroughs and guest interaction.
• Professional appearance and adherence to company uniform standards required.

Nice To Haves

• Bachelor’s degree in hospitality management or business administration.
• Experience with brand systems - Hilton or Marriott.

Responsibilities

• Lead by example, fostering a culture of excellence, accountability, and collaboration.
• Develop and mentor department leaders to uphold Sagemont Hotels’ standards and values.
• Communicate company goals and align property operations with strategic initiatives.
• Serve as the ambassador of Sagemont’s mission to Soar to Success.
• Achieve financial targets including revenue, profitability, and expense management.
• Oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting.
• Ensure brand compliance, safety, and operational excellence across all departments.
• Utilize M3, Hotel Effectiveness, and brand systems to monitor and optimize performance.
• Ensure all guests receive exceptional experiences that align with brand standards.
• Handle escalated guest feedback promptly and professionally.
• Maintain open, professional communication with ownership and corporate leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager