General Manager

Floyd's Truck Center•Grand Island, NE

6d•$145,000 - $165,000•Onsite

About The Position

General Manager Summary The General Manager (GM) is a key member of the leadership team. The GM will report directly to the Vice President of Parts and Vice President of Service. The GM leads, plans, and directs all dealership location parts, service, and body shop activities. The GM leads people and must lead by example. The GM must also recruit and develop an engaged team that is committed to providing the highest level of customer service. Along with leadership development, the GM is responsible for strategic planning, operations, reporting, and risk management. Strategic Planning Supervise all department managers. Work in conjunction with the Vice Presidents to set and then meet monthly and yearly goals. Review key performance indicators and financial statements to understand the weaknesses and strengths of the location. Work to improve both weaknesses and strengths. Recruit, develop, and retain top talent. In coordination with local schools, develop job shadows, class visits, internships, summer programs, and other opportunities that might help us recruit. Review performance of direct reports (department managers) annually and recommend, to the leadership team, any proposed compensation adjustments. Determine location-specific advertising opportunities that provide a return on investment. Assist the marketing team to follow through on those opportunities. Present complimentary business opportunities to the Vice Presidents. These are opportunities that might support existing customers, introduce us to new customers within the transportation industry, or leverage existing knowledge and strengths within our organization to create a more profitable company. Operations Direct the day-to-day operations of the parts, service and body shop in each assigned location. Ensure maintenance, cleanliness, appearance, and security of the buildings, equipment, vehicles, inventory, documents, and other company property. Develop and maintain good working relationships with our primary manufacturers (OEMs), suppliers, and industry representatives. With the leadership team’s help, execute various OEM programs, such as Elite Support. Resolve customer and employee complaints with a sense of urgency, respect for the customer/employee, and fairness to the company. Work with the Vice Presidents to implement procedures that are best-in-class and consistent across our locations. Address legal and safety or bring them to the attention of the leadership team as appropriate. Build local and regional customer and industry relationships. Participate in State Trucking Association and its events. Reporting Conduct weekly department management meetings to maintain/improve communication between departments, encourage awareness of local market developments and increase accountability within the group. Communicate the results of monthly and year-to-date individual dealership location results to all department managers in a timely and accurate fashion. Risk Management Ensure that the company complies with all legal and regulatory requirements both federally and in the states of incorporation. Timely resolve any legitimate safety issues. Develop and review effective internal controls at the location. Leadership Development Create a vision by clearly defining where your team is going and how they are going to get there. Coach and mentor your employees. Invest in each person on your team to improve performance, solve problems, and grow their careers. Foster a positive work environment. Establish shared ownership for results, develop members to their fullest potential, and make work interesting, enjoyable, and fun. Recognize and reward. Acknowledge the efforts and accomplishments of team members, and ensure they feel valued and know how their contributions are making a difference to customers, the community, and the organization. Join and participate in community organizations to improve the community. Build relationships with community members and customers outside the normal dealership operation.

Requirements

Bachelor’s degree, equivalent experience, or equivalent combination of education and experience.
An experienced leader with appropriate industry experience, preferably in a commercial truck dealership environment.
An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
Analytical ability, good judgment, and strong operational focus.
Organized and self-directed.
An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
A leader who will share information and serve as a mentor.

Responsibilities

Supervise all department managers.
Work in conjunction with the Vice Presidents to set and then meet monthly and yearly goals.
Review key performance indicators and financial statements to understand the weaknesses and strengths of the location.
Work to improve both weaknesses and strengths.
Recruit, develop, and retain top talent.
In coordination with local schools, develop job shadows, class visits, internships, summer programs, and other opportunities that might help us recruit.
Review performance of direct reports (department managers) annually and recommend, to the leadership team, any proposed compensation adjustments.
Determine location-specific advertising opportunities that provide a return on investment.
Assist the marketing team to follow through on those opportunities.
Present complimentary business opportunities to the Vice Presidents.
Direct the day-to-day operations of the parts, service and body shop in each assigned location.
Ensure maintenance, cleanliness, appearance, and security of the buildings, equipment, vehicles, inventory, documents, and other company property.
Develop and maintain good working relationships with our primary manufacturers (OEMs), suppliers, and industry representatives.
With the leadership team’s help, execute various OEM programs, such as Elite Support.
Resolve customer and employee complaints with a sense of urgency, respect for the customer/employee, and fairness to the company.
Work with the Vice Presidents to implement procedures that are best-in-class and consistent across our locations.
Address legal and safety or bring them to the attention of the leadership team as appropriate.
Build local and regional customer and industry relationships.
Participate in State Trucking Association and its events.
Conduct weekly department management meetings to maintain/improve communication between departments, encourage awareness of local market developments and increase accountability within the group.
Communicate the results of monthly and year-to-date individual dealership location results to all department managers in a timely and accurate fashion.
Ensure that the company complies with all legal and regulatory requirements both federally and in the states of incorporation.
Timely resolve any legitimate safety issues.
Develop and review effective internal controls at the location.
Create a vision by clearly defining where your team is going and how they are going to get there.
Coach and mentor your employees.
Invest in each person on your team to improve performance, solve problems, and grow their careers.
Foster a positive work environment.
Establish shared ownership for results, develop members to their fullest potential, and make work interesting, enjoyable, and fun.
Recognize and reward.
Acknowledge the efforts and accomplishments of team members, and ensure they feel valued and know how their contributions are making a difference to customers, the community, and the organization.
Join and participate in community organizations to improve the community.
Build relationships with community members and customers outside the normal dealership operation.