General Manager

American Restoration Operations LLC•Lacey, WA

14d•$110,000 - $130,000

About The Position

H2O Away is seeking a proven, hands-on leader to step into the role of General Manager. This individual will oversee all core departments - Mitigation, Reconstruction, Sales, Admin, and Ops - and will be responsible for ensuring execution of our operational playbook while driving team performance, culture, and growth. We’ve worked hard to build an elite team with almost zero turnover, and we’re looking for someone who not only leads from the front but brings a balance of grit, strategy, and heart to the job every day.

Requirements

Proven leadership experience in Restoration, Construction, or related services
Strong operational mindset with the ability to manage cross-functional teams
Data-driven — knows how to translate numbers into execution
High emotional intelligence and presence in team settings
Ability to lead by example and command respect through action
A culture-builder: fun, approachable, and values team loyalty
Comfortable managing multiple departments and personalities

Nice To Haves

Familiarity with restoration software (Xactimate, DASH, Encircle, etc.) is a plus

Responsibilities

Oversee all departmental operations: Mitigation, Rebuild, Sales, Admin, and Ops
Lead and mentor department heads and front-line team members
Own company KPIs and performance metrics (monthly, quarterly, annually)
Execute and uphold the H2O Away Playbook and company standards
Scrub performance data and build actionable plans to hit growth targets
Support team development, hiring, and accountability
Coordinate with ownership and the RVP for strategy and reporting
Cultivate culture — leading with integrity, discipline, and energy
Be willing to jump into the trenches when needed — from field ops to coaching calls