General Manager

Maeve's Tavern•Collierville, TN

53d

About The Position

Brazen Restaurant Group is seeking a dynamic and results-driven General Manager to take the helm of our operations. As the GM, you are the face of the brand—responsible for driving profitability, cultivating a winning team culture, and ensuring every guest experience exceeds expectations. You will work directly with ownership to execute marketing strategies, manage financial health, and set the standard for service excellence.

Requirements

Experience: Minimum of 3+ years of restaurant management experience in a high-volume setting.
Operational Knowledge: Functional understanding of all kitchen and bar operations.
Tech Savvy: Proficient in restaurant POS systems, inventory software, and Microsoft Office (Word/Excel).
Financial Acumen: Basic math skills regarding P&L management, percentages, and inventory.
Physical Stamina: Ability to stand and be active for 10–14 hour shifts.
Soft Skills: Strong problem-solving capabilities, ability to make quick decisions under pressure, and a proactive leadership style.

Responsibilities

Cultivate Culture: Build a cohesive, "win-win" environment. Serve as a visible mentor and role model on the floor, presenting a united front with ownership.
Talent Management: Lead the recruiting, interviewing, and hiring process to build a diverse, high-performing team.
Training: Oversee comprehensive onboarding and continuous training for all staff. Identify potential internal promotions and create action plans for manager development.
Performance: Conduct bi-annual management reviews and annual hourly staff reviews. Handle all disciplinary actions and documentation with professionalism and compliance.
Guest Obsession: Actively engage with guests to understand their preferences and build a loyal regular base.
Quality Control: Ensure competitive service, food, and beverage standards are met daily. Conduct regular meetings with the Chef regarding product freshness and storage.
Facility Management: Perform daily walkthroughs to ensure the physical plant is clean, safe, and fully operational. Manage repair punch lists and plan necessary upgrades.
Compliance: Ensure all staff (Servers/Bartenders) are TN ABC compliant within their first month. Maintain strict adherence to sanitation, safety, and security protocols.
Profitability: Own the P&L. Analyze monthly statements to create and execute plans that meet or exceed budgeted goals.
Cost Control: Manage purchasing, inventory, and labor costs without compromising the guest experience.
Marketing: Collaborate with Directors to develop and execute successful marketing plans. Take initiative on local marketing strategies to drive guest counts.