General Manager

Granite State Gaming & Hospitality•Rochester, NH

25d

About The Position

As General Manager of our Littleton, NH casino, you’ll plan and oversee the daily operations of the organization to ensure goals and objectives are achieved. You’ll manage day-to-day operations across all departments, including but not limited to gaming (slots/tables), food and beverage, security, cage, and facilities.

Requirements

Excellent leadership and decision-making skills
Extensive knowledge of casino and/or gaming operations
Knowledge of gaming regulations and compliance requirements, including Title 31
Ability to analyze performance data and financial results
Strong communication and problem-solving skills
Ability to remain calm in a faced paced environment
Five years of related experience preferred
Degree in Business Management or equivalent work experience preferred

Responsibilities

Supervise and support Managers, Supervisors, and team members
Ensure strict adherence to all federal and state gaming regulations, including Minimum Internal Control Standards (MICS), Title 31 (Bank Secrecy Act), and licensing requirements
Monitor game performance and adjust to improve revenue
Monitor financial performance, budget, and operational metrics
Resolve escalated guest and staff issues
Oversee staffing, scheduling, and labor efficiency
Support promotions, events, and operational strategies
Work with HR on hiring, training, and performance management
Protect casino assets and enforce responsible gaming practices
Report operational results to senior leadership
Organize and oversee the schedules and work of assigned staff
Plan and organize daily activities related to operations
Coordinate with other support departments to ensure successful operations
Determine labor needs to support business needs
Assist with budget preparation for the operations unit
Coordinate with the marketing and sales department to determine promotions
Perform any other assigned duties as required