General Manager

IVitamin•Austin, TX

20h•Onsite

About The Position

The General Manager is the single owner of day-to-day clinic performance across IVitamin’s brick-and-mortar clinics, mobile services, and events business. This role is accountable for sales execution, team performance, SOP adherence, and overall client experience. This role exists at a critical inflection point for IVitamin as the business continues to scale its clinics, mobile services, and events offerings. The General Manager will play a key role in professionalizing execution, strengthening sales discipline, and building a high-accountability culture that supports sustainable growth. The General Manager is a hands-on leader who coaches in real time, holds teams accountable, and ensures that the business operates to IVitamin’s standards every day. At IVitamin, we believe that wellness is a journey defined by its ups and downs, and the only true way to enjoy the lifestyle you choose is to feel your best while you experience it. Put simply: Feel your best, be your best, live your best life. Whether you’re a tireless mom, devoted athlete, busy entrepreneur, or wanderlust traveler – IVitamin is made up of real people looking to feel better and find a healthy life balance with IV hydration therapy while putting a priority on health and wellness. At IVitamin, our North Star is simple but powerful: promoting health, energy, vitality, and the joy of feeling your best. This guiding beacon is at the core of everything we do. The General Manager has full authority over day-to-day clinic operations, including staffing decisions, scheduling priorities, sales execution, and performance management. This role is empowered to make real-time decisions in the best interest of the business and is trusted to operate autonomously within established budgets, SOPs, and strategic priorities set by leadership.

Requirements

Minimum 5+ years of experience serving at the General Manager, Operations Manager, or equivalent senior leadership level, preferably within a multi-location service, wellness, healthcare, hospitality, or retail environment
Proven track record of driving measurable sales growth and customer service performance, including leading teams to meet or exceed revenue targets and improving conversion rates through structured coaching and accountability
Demonstrated experience building, coaching, and developing high-performing teams with clear expectations, consistent feedback, and documented performance management
Strong personal accountability with the ability to assess gaps objectively and implement corrective action without defensiveness
High level of emotional intelligence and leadership maturity, including experience utilizing or training in leadership and personal development frameworks such as The Four Agreements, Enneagram, or comparable emotional intelligence tools
Demonstrated ability to execute in fast-paced, hands-on environments
Ability to be physically present in clinics five days per week, including weekends as needed
Strong operational discipline with the ability to implement systems, enforce SOP adherence, and drive consistent execution across teams
Demonstrated senior-level leadership experience with full accountability for team performance and revenue outcomes (not a first-time General Manager)

Nice To Haves

Experience operating within a wellness, healthcare, or clinical environment strongly preferred
RN license or clinical background is a significant plus

Responsibilities

Own sales performance across brick-and-mortar clinics, mobile services, and events
Ensure sales processes are consistently followed by Client Coordinators and clinical staff
Coach team members on consult conversations, education-based selling, and conversion
Own and report on key performance metrics including revenue, conversion rates, membership growth, retention, and customer satisfaction
Monitor performance against sales targets and take corrective action as needed
Serve as the primary people leader for clinic and mobile teams
Conduct regular check-ins, coaching sessions, and performance conversations
Address performance issues promptly and professionally
Make hiring, corrective action, and termination decisions as needed
Build a culture of accountability, professionalism, and client-focused service
Ensure SOPs are followed consistently in daily operations
Observe staff on the floor and provide real-time feedback
Partner with the Operations Manager to implement operational changes
Ensure high-quality, safe, and compliant service delivery in coordination with NP and CMO
Own the end-to-end client experience across all service channels
Address escalated client concerns or complaints
Ensure the team delivers a consistent, high-quality experience aligned with the IVitamin brand
Work closely with the Operations Manager to ensure operational support
Communicate regularly with the Director of Operations on performance, challenges, and opportunities
Execute initiatives and priorities set by leadership
Provide feedback and insights from the frontline to improve systems and strategy