General Manager - Hampton Inn & Suites, Los Alamos, NM #30806

Denco Family • Los Alamos, NM

7d • $65,000 - $90,000

About The Position

Hampton Inn & Suites is looking for an experienced General Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. It is important for the General Manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors. The hotel manager must be able to guide the employees to work as a well-functioning team. The ideal candidate will be a team player, be positive and fair, and be an effective leader, who will be able to set a good example and foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation. Essential Duties and Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs. Promote Company Mission, Vision and Core Values. Budget Management- Assists in developing operating budgets. Sales & Marketing- Sell potential guests both within the hotel and outside the hotel. Meets and greets convention officers and other VIP's. Create and implement a marketing plan. Maintenance of Quality Standards for proper guest room cleanliness, function room set up and public room set-ups; maintenance of all facilities, service and employee performance. Is required to inspect at least 10 rooms per week. Operations Analysis and Department Head Supervision- Analyzes operations and meets with department heads to review the operations and receive their suggestions. Develops Department Heads - Selects and trains department heads and keeps them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by Hotel, assists them in improving their level of performance. Employee Relations - Works with department heads and employees directly and counsels employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel. Forecast and Planning - Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc. Reports- Prepares all reports on a timely basis. Analyzes and states strategies to improve. Hotel Building Improvements - Prepares required capital improvements list annually. Staffing - Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes affirmative action to correct high payroll costs. Approves all overtime, both before and after in the case of an emergency or unscheduled requirement. Responsible for properly maintaining employee files. Reviews & submits all payroll in a timely fashion. Controls Other Expenses - Checks controls and approves all other hotel expenses. Safety and Sanitation - Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions. Competition - Obtains current, competitive rate information. Home Office Communications- Reviews all significant items with Area Manager or other home office executives for information purposes, policy decisions, or assistance requests. Adheres to all company policies & procedures & brand standards.

Requirements

• Must be able to favorably represent the Hotel to the guests and the community.
• Operational knowledge of all phases of the hotel; special knowledge of budget and accounting; sales procedure, proper selection, development and motivation of personnel skills.
• Responsible for maintaining high employee morale and a well trained, highly qualified staff.
• Directly or indirectly responsible for all products, inventory, and consumable items used in the Inn and the proper preparation and use consistent with the Inn's cost objectives.
• Direct and indirect responsibility for all hotel equipment, building, and furnishings.
• Directly and indirectly responsible for all revenues and accounts receivable & enforcement of cash handling procedures.
• Must have the ability to lift, bend, move heavy equipment, and remain on one's feet for extended periods of time.
• Must have good communication skills, Spanish speaking skills a plus.
• Must be team oriented and dedicated to providing excellent service and ensuring that the brand’s highest standards are met. Each team member is considered a salesperson for the property.
• Must be able to work any day of the week including weekends and holidays.
• Any hotel employee may be asked to use their personal vehicle for business purposes at any time.
• Must possess and maintain a valid Food Handler Card as required by local regulations is mandatory.

Nice To Haves

• CHA designation preferred.
• Spanish speaking skills a plus.

Responsibilities

• Promote Company Mission, Vision and Core Values.
• Budget Management- Assists in developing operating budgets.
• Sales & Marketing- Sell potential guests both within the hotel and outside the hotel. Meets and greets convention officers and other VIP's. Create and implement a marketing plan.
• Maintenance of Quality Standards for proper guest room cleanliness, function room set up and public room set-ups; maintenance of all facilities, service and employee performance. Is required to inspect at least 10 rooms per week.
• Operations Analysis and Department Head Supervision- Analyzes operations and meets with department heads to review the operations and receive their suggestions.
• Develops Department Heads - Selects and trains department heads and keeps them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by Hotel, assists them in improving their level of performance.
• Employee Relations - Works with department heads and employees directly and counsels employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities in order to best utilize all personnel.
• Forecast and Planning - Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc.
• Reports- Prepares all reports on a timely basis. Analyzes and states strategies to improve.
• Hotel Building Improvements - Prepares required capital improvements list annually.
• Staffing - Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes affirmative action to correct high payroll costs. Approves all overtime, both before and after in the case of an emergency or unscheduled requirement. Responsible for properly maintaining employee files. Reviews & submits all payroll in a timely fashion.
• Controls Other Expenses - Checks controls and approves all other hotel expenses.
• Safety and Sanitation - Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions.
• Competition - Obtains current, competitive rate information.
• Home Office Communications- Reviews all significant items with Area Manager or other home office executives for information purposes, policy decisions, or assistance requests.
• Adheres to all company policies & procedures & brand standards.

Benefits

• 401(k) - we match dollar for dollar!
• We offer Medical, Dental and Vision Insurance.
• Paid Training
• Paid Time off
• Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
• Flexible Schedules - we’ll work with you because employee work/life balance matters!
• Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees