General Manager

Bone Dry Roofing•Cincinnati, OH

1d•Onsite

About The Position

At Bone Dry Roofing, we donâ€™t just build roofsâ€”we build careers. As a trusted leader in residential and commercial roofing, we take pride in delivering high-quality craftsmanship, exceptional customer service, and a team-first culture that sets us apart in the industry. In 2024, Bone Dry Roofing was named Roofing Contractor of the year and made the list of the Best Places to Work in Indiana by the Indiana Chambers of Commerce. We're not a franchise; we're a family-owned and operated business with 19 locations and 500+ employees. Weâ€™re currently looking for motivated, reliable individuals who are ready to grow with a company that values hard work, accountability, and long-term success. Whether you're experienced in the field or looking to take the next step in your career, Bone Dry Roofing offers the training, support, and opportunities you need to succeed. If youâ€™re driven, take pride in your work, and want to be part of a company that invests in its people, weâ€™d love to hear from you. At Bone Dry Roofing, we believe in fostering an environment where our employees feel like family, and we are seeking a passionate and experienced General Manager to lead a team that is experienced and competent. As the General Manager, you will be responsible for nurturing a warm and supportive atmosphere, driving exceptional customer service, achieving sales and profit targets, and ensuring the overall success of our market location. We are looking for an authentic leader who values teamwork, empathy, and accountability. The Bone Dry Roofing mission is "To Ensure Peace of Mind" for our customers and each other by consistently delivering the Bone Dry Experience."

Requirements

High school diploma or equivalent
Valid driver's license
Pass a background check and Pre-employment Drug Screen
Must be able to climb ladder safely, access various roof types (flat, low-slope, steep/inclined), and occasionally lift up to 50 lbs.
Minimum two (2) years of construction industry experience in management is a must with emphasis on all facets of business including but not limited to customer relations, extensive knowledge of roofing materials, techniques, and requirements.
Previous experience leading a sales team through mentoring and coaching for sales metric accomplishments
Other critical skills include planning & organizing; problem identification/resolution, multi-tasking, entrepreneurial ownership, follow-through skills to bring tasks and situations to closure in a timely manner, priority setting, and having a sense of urgency in accomplishing tasks.
Must be self-aware with a collaborative spirit and experience getting results while keeping healthy relationships intact; authentic interest in the development and well-being of others.
Must be self-motivated/driven individual that has a proactive can-do attitude to handle any customer or employee situation that may arise.
P&L experience with respect to managing sales and profitable operations.

Nice To Haves

Previous Military experience a plus
Spanish language a plus

Responsibilities

Demonstrate entrepreneurial spirit and ownership while aligning with established SOP's, service standards, and our overall mission.
Ensure budgets and financial operational goals are met by working with the Regional Manager (RM) to ensure the market location is adhering to Bone Dry policies and procedures.
Access the need for additional staffing and collaborate with the RM on any additional or replacement needs.
Responsible for the hiring, training, retention, evaluation, review, transferring, supervision, development, and discipline of employees.
Prepare budgets and financial goals in collaboration with RM for your assigned market.
Manage workflow and expenses to ensure maximum efficiency and profitability.
Manage collections and ensure collections procedures are being followed.
Accountable for your assigned locations financial results.
Work with the RM to implement Bone Dry's established procedures and operations procedures to ensure the highest level of operational efficiency and customer service.
Responsible for ensuring employees follow the procedures outlined in the BDR Mission, Strategic Plan, Service Standards. And SOPâ€™s.
Continually assess the business climate, sales and production backlogs, inventory, and staffing. Make recommendations for adjustments to the Regional Manager.
Act as a representative of Bone Dry for the community and public relations.
Promote the Bone-Dry brand in all interactions, internally and externally.
Resolve customer complaints and warranty issues.
Work closely with the RM, your team, manufacturers, and suppliers to maintain positive relationships and win/win negotiations.
Fill in where needed for sales, production, or administration roles as work dictates and be able to perform all the tasks within your supervision.
Work closely with other market RM's, GM's to implement storm plans and share resources to capture revenue.
Keep team members informed of operational (policies/procedures) changes, as well as inspired to embrace cultural initiatives and company/market changes resulting from growth or new direction.
Ensure the smooth and effective onboarding of all new team members by providing them with the tools, access, and dedicated time for such, as well as an overview and regular check-ins on their development goals and opportunities.
Provide guidance and direction to all team members regarding professional development.
Safety (Ensure safe work environment, communicate safety plan, perform jobsite audits).
Responsible for weekly payroll deadlines and accuracy.
Responsible for Fleet/Property maintenance (trucks and offices are kept clean and in good working order).