General Manager

Talent Acquisition Team at GAT•Seattle, WA

19h

About The Position

The General Manager is responsible for overseeing all Sky Cafe local base operations. This role requires strong business acumen, operational leadership, and a commitment to safety, financial performance, and customer satisfaction.

Requirements

5–10 years of progressive leadership experience
Valid driver’s license with a clean driving record
Authorization to work in the United States on a permanent basis
Ability to pass a criminal background check
Ability to obtain and maintain all required airport security credentials
Ability to obtain and maintain an airport vehicle operator permit
Ability to operate all required equipment, including forklifts, high-lift trucks, and catering vehicles
Flexibility to work nights, weekends, holidays, and variable schedules
Ability to work within required operational timeframes
Successful completion of all airline and company-required training and recertification programs
Ability to travel as required

Responsibilities

Promote and embody company core values, ensuring alignment and commitment across all team members
Provide and maintain a safe, secure, and compliant work environment for all employees
Champion a Safety-First culture throughout the operation
Prepare and deliver monthly forecasts for flight activity and base-level expenses
Manage financial performance to meet or exceed corporate budget and profitability targets
Participate in annual budget planning and preparation
Represent the base in regular Quarterly Business Reviews (QBRs) with clients
Participate in Requests for Proposals (RFPs) related to the station
Monitor and manage Daily Labor Percentage (DLP) and revenue performance, adjusting as needed
Manage and maintain airline and company Key Performance Indicators (KPIs)
Lead regular employee and leadership engagement meetings
Ensure compliance with uniform, appearance, and personal protective equipment (PPE) standards
Adhere to all company policies, procedures, and regulatory requirements
Participate in required meetings, providing insights, recommendations, and leadership input
Conduct operational and safety briefings as required
Deliver initial and ongoing training to all staff and ensure training standards are met
Perform audits to ensure compliance with company policies and operational procedures
Maintain regular communication with the Director regarding operational performance
Build and maintain strong relationships with airline customers through consistent engagement
Attend weekly, bi-weekly, and monthly customer meetings as required
Prepare and present financial and operational metrics on a regular basis
Be accountable for meeting or exceeding all safety, financial, and operational objectives
Develop and mentor leadership talent, including succession planning initiatives
Maintain a thorough understanding of all carrier and base contracts to maximize revenue opportunities
Identify high-potential employees for future growth and development
Actively participate in the Safety Management System (SMS)
Ensure safety incident reports are completed and distributed within three (3) hours of occurrence
Ensure all required employee training is completed to company standards
Perform operational roles as needed to support the business
Delegate responsibilities effectively and ensure timely completion
Travel periodically to other locations to provide leadership support and guidance
Perform other duties as assigned