General Manager - Restaurants

goop Kitchen•San Diego, CA

11d

About The Position

We are seeking a hands-on General Manager to lead a high-volume, fast-casual, counter-service restaurant with a deep commitment to hospitality. This leader sets the tone for service, coaches and develops teams, and ensures every guest interaction reflects care, consistency, and speed. The right person thrives on the floor — not behind a desk — and has a proven track record of building strong teams, driving operational excellence, and creating memorable guest experiences in a fast-paced environment.

Requirements

5+ years restaurant leadership experience, with at least 2 years as a GM or multi-unit leader in a fast-casual, counter-service environment
Proven success managing high-volume and fast service windows
Experience coaching and developing staff in a hands-on leadership role
Demonstrated ability to resolve guest issues professionally and positively
Strong track record of improving labor, COGS, waste, and operational efficiency
Comfortable using POS/KDS, scheduling software, inventory systems, and digital ordering platforms

Nice To Haves

Hospitality-driven: believes taking care of people is the business
Calm under pressure, able to lead peak rushes with confidence and clarity
A clear communicator who sets expectations and follows up
Detail-oriented: small decisions matter
Curious and coachable, while also coaching others
Highly organized and process-driven

Responsibilities

Hire, train, schedule, and develop hourly team members and shift leaders
Mentor and coach employees to reach performance goals and career growth milestones
Conduct regular performance conversations, evaluations, and accountability check-ins
Create a positive and supportive culture built on teamwork, respect, and hospitality
Build, coach, and inspire a team dedicated to guest experience, efficiency, and world class hospitality.
Lead a guest-first service culture where every interaction — from greeting to bagging orders — communicates care and quality
Resolve guest issues with urgency, empathy, and ownership
Ensure standards for order accuracy, speed, cleanliness, and friendliness are consistently met
Drive service behaviors that make guests feel seen, appreciated, and cared for
Oversee daily service including line flow, ticket management, expo, packaging, and handoff
Maintain cleanliness and organization in the dining area, pickup counter, expo line, and kitchen
Ensure food quality meets brand standards and follows recipes exactly
Validate opening, mid-shift, and closing routines are executed consistently
Manage and forecast labor, food costs, waste, and controllable expenses
Analyze weekly and monthly P&L reports; identify opportunities for improvement
Implement systems that protect margins while supporting a great guest experience
Drive sales through community engagement, repeat guests, and brand advocacy
Maintain adherence to all food safety, sanitation, and labor regulations
Ensure managers and shift leads are trained and certified in local health requirements
Monitor timekeeping, breaks, and scheduling to ensure fairness and compliance
Enforce company policies, standards, and procedures consistently