General Manager

Clean Team•Plymouth, MI

22h

About The Position

Top Commercial Cleaning and Janitorial Services Company seeking General Manager We're seeking a dynamic and results-driven General Manager (GM) to lead branch operations, drive customer retention, and achieve profitability goals. As the lead over the branch, the GM oversees business growth, operational excellence, and team development while ensuring a high level of customer satisfaction and employee engagement.

Requirements

5+ years of experience managing multi-site or branch operations.
Demonstrated success in achieving sales, profitability, and operational goals.
Strong leadership, communication, and analytical skills.
Experience managing budgets, labor costs, and data-driven performance metrics.
Knowledge of compliance, safety, and industry best practices.

Responsibilities

Lead, mentor, and develop branch management, office, and sales teams.
Foster a culture of accountability, collaboration, and continuous improvement.
Conduct performance reviews and implement succession planning.
Decrease unplanned turnover by promoting engagement and professional development.
Build and maintain strong, trust-based relationships with clients.
Personally visit and engage with top accounts to ensure satisfaction and retention.
Anticipate customer needs and proactively address issues.
Implement customer retention strategies and succession planning for key accounts.
Drive branch profitability and efficiency through disciplined cost management.
Manage direct labor costs and total labor of service sales.
Monitor budgets, pricing, and production rates to meet EBITDA targets.
Control overtime and ensure adherence to company financial policies.
Achieve branch sales goals through service expansion, product sales, and new business.
Partner with leadership to identify and develop high-potential accounts.
Leverage marketing and referral channels to drive sustainable growth.
Train managers to support sales and upselling initiatives.
Contribute to company-wide best practices and process improvements.
Collaborate with executives on performance reviews and pilot programs.
Lead succession planning for key branch roles to ensure long-term success.