General Manager

Village Pet Care LLC • Raleigh, NC

27m • $60,000 - $65,000 • Onsite

About The Position

At Dog Gone Happy, the General Manager will lead a vibrant team, overseeing daily operations, staff management, and ensuring top-notch customer service for pets and their owners. This role involves balancing administrative tasks with active involvement in front desk, daycare, and kennel operations. The General Manager will also be responsible for staff development, collaborating with other Village Pet Care departments (HR, Payroll, Compliance) to achieve business objectives, preparing daily revenue reports, handling end-of-day procedures, safeguarding pet guests, and managing inventory. Additionally, the role includes overseeing team shifts, ensuring budget adherence, promoting Dog Gone Happy within the community, and undertaking other duties as needed to maintain seamless operations.

Requirements

• A proven track record of at least 2 years in management, demonstrating strong leadership skills and the ability to drive team performance.
• Overseeing P&L, project management, departmental operations and ensuring alignment with organizational goals.
• Strong commitment to guest service and their family members we serve.
• Knowledgeable about and skilled in using technology, particularly computers, software, and other digital tools.
• Comfortable with various gadgets and applications and can troubleshoot issues, understand new technologies quickly, and adapt to changing tech environments.
• Skilled in managing people, recruiting and retention, coaching, problem-solving, and maintaining confidentiality.
• Passion for Pets: We’re looking for individuals who thrive in a dynamic, pet-friendly environment and are enthusiastic about contributing to the well-being of animals.
• Utilize effective organizational strategies and tools to track progress and manage multiple responsibilities and meeting deadlines without compromising on quality.
• Possess strong communication skills, both verbal and written, and be adept at conveying information clearly and professionally.
• Willingness to work evenings, weekends, and holidays as needed.
• Out-of-the-box thinker with a drive to improve and grow the resort.
• Ability to lift up to 40 pounds and remain active throughout your shift.
• Looking for an opportunity to advance professionally in a dynamic environment.

Nice To Haves

• Previous experience with animals is a plus.

Responsibilities

• Oversee the daily activities of the resort, manage staff, and deliver top-notch customer service.
• Balance administrative tasks with active involvement in front desk, daycare, and kennel operations.
• Monitor staff performance and support our team members growth and development.
• Work together across Village Pet Care’s departments to achieve shared objectives and drive business success.
• Leverage our diverse knowledge from various stakeholders to enhance innovation, efficiency, and problem-solving. To include HR, Payroll and Compliance.
• Prepare daily revenue reports, handle end-of-day procedures, safeguard pet guests, and manage inventory.
• Oversee team shifts and ensure budget adherence while keeping operations running smoothly.
• Promote Dog Gone Happy, network within the community, and represent our brand with enthusiasm.
• Undertake other responsibilities as needed to maintain seamless operations.

Benefits

• Competitive Salary: $60,000-65,000 per year, plus quarterly incentives!
• PTO
• Medical/dental/vision plans
• Discounts on village services
• Bonus Opportunities: Potential for additional earnings based on performance.
• Career Growth: A supportive and pet-loving environment that fosters professional development.
• Commitment to diversity, equity and inclusion: We believe that embracing diversity has a positive impact on our ability to provide excellent pet care. We promote a community of respect and celebration through ongoing communications and educational initiatives.
• Entrepreneurial spirit: We encourage you to leverage your attitude and drive to fulfill your potential and purpose.
• Learning & development: We provide training and development programs for all types of roles.
• Growth opportunities for all: No matter your role, you are critical to the success of our mission. Supporting your goals means supporting our goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed