General Manager

Playa Bowls•Knoxville, TN

58d

About The Position

Playa Bowls is New Jersey’s original acai shop and one of the fastest-growing fast-casual brands in the country, with 300+ locations nationwide and continued expansion planned for 2025. We are seeking a General Manager to lead an upcoming Knoxville location and play a key role in its successful opening and long-term performance. This is a leadership position for an operator who takes ownership, develops people, and executes with consistency in a fast-paced environment. Target opening: late February. Start date flexible based on construction timeline.

Requirements

Proven leadership experience in restaurant, retail, or hospitality management
Strong communication, organization, and problem-solving skills
Ability to manage people, processes, and priorities simultaneously
A hands-on leader who thrives in a fast-paced environment
Passion for hospitality, team development, and operational excellence
Ability to pass Playa Bowls Food Safety Certification within 3 months
Ability to stand for extended periods and lift up to 25–40 lbs
Must meet company performance and operational expectations

Responsibilities

Hire, train, coach, and develop Assistant Managers, Shift Leaders, and Team Members
Build a positive, accountable, and high-performing team culture
Lead from the floor and set expectations through example
Ensure food quality, consistency, cleanliness, and brand standards are met daily
Deliver an exceptional guest experience and resolve concerns professionally
Maintain compliance with food safety, health, and operational standards
Manage labor, scheduling, payroll, and controllable costs
Oversee inventory, ordering, and waste control
Monitor performance metrics and adjust execution to meet business goals
Own opening and closing procedures
Ensure accuracy in cash handling and operational reporting
Step in as needed to support service, prep, or team execution