General Manager

Caliber Collision•Shreveport, LA

21h

About The Position

Protech Automotive Solutions and its affiliated brands is seeking a highly talented, dedicated, and quality-focused General Manager. This role involves overseeing the overall operation of a center, including risk management, teammate development, client metrics, production, and administration. The General Manager is responsible for rewarding, recognizing, and retaining talented teammates, monitoring current financial performance, and reviewing past financial metrics to identify opportunities and trends. A key aspect is ensuring vehicles are repaired thoroughly, safely, and profitably, adhering to Protech’s Standard Operating Procedures (SOP), insurance partners, and industry guidelines. Protech Automotive Solutions has been in business for over 20 years, handling various repairs from hands-on mechanical repair and replacement of suspension, drive modules and frames, to diagnostic opportunities that require advanced knowledge of complicated computerized vehicle control systems, as well as soft touch repair and replacement of delicate vehicle interior trim components. The company offers a fast-paced work environment with challenging advanced skill development, providing the latest computerized diagnostic equipment, factory diagnostic and programming software components, and tools. Protech fosters a family atmosphere while taking work seriously, focusing on groundbreaking automotive technology.

Requirements

3+ years of Management Experience in the automotive industry or a mobile business
Must have a valid driver’s license
Must be eligible for coverage under our company insurance policy
Must be 21 years of age or older
Must be able to pass all pre-employment screenings including background and MVR checks
Advanced understanding of Estimates
Must have prior experience with OEM
Advance understanding and knowledge of the repair process/procedures, scanning process
Be able to understand instructions – written and verbal
Can prioritize competing tasks and adapt easily to a fast-paced environment
Ability to provide personable, friendly customer service to internal and external customers
Must be eligible to work in the U.S. with no restrictions

Responsibilities

Perform all-purpose duties, which may include, but is not limited to the overall operation of their center
Manage risk
Oversee teammate development
Manage client metrics
Oversee production
Handle administration
Reward, recognize, and retain talented teammates
Monitor current financial performance metrics
Review previous month’s financial metrics to identify opportunities and trends
Ensure teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Protech’s Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards