General Manager - SEVERNA PARK

Hand & Stone - 550 I Governor Ritchie Hwy - Severna Park, MD

About The Position

Hand & Stone Massage and Facial Spa – SEVERNA PARK (550 Governor Ritchie Hwy Suite I, Severna Park, MD 21146) is seeking a high-impact, performance-driven General Manager to lead both the team and the business. This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results. FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first. We can’t wait to meet you!

Requirements

3–5 years of leadership experience
Proven success driving sales and team performance
Strong communication and leadership skills
A balance of people leadership and business acumen
Strong experience working with KPIs is required
Comfort in a fast-paced environment
Flexible schedule (nights/weekends/holidays)

Nice To Haves

P&L experience strongly preferred

Responsibilities

Spa operations and overall performance
Sales growth, membership performance, and profitability
Key metrics, reporting, and P&L ownership
Recruit, hire, and retain a high-performing team
Lead, coach, and develop your team with a people-first mindset
Build a culture of accountability, engagement, and service excellence
Ensure a World Class Client experience (WCCE) across all touchpoints
Increase revenue through memberships, service utilization, and retail performance
Use reporting and data to identify opportunities and improve results
Optimize scheduling and staffing to support both service and business needs
Execute local marketing and community outreach initiatives