General Manager – Comfort Keepers Home Care

Comfort Keepers #581•St Cloud, MN

20h•Onsite

About The Position

Comfort Keepers of St. Cloud is seeking a dynamic and strategic General Manager to lead our multi-site home care operation. This executive-level role is responsible for overall leadership, operational excellence, financial stewardship, regulatory compliance, and sustainable growth. The General Manager serves as the primary leader of the organization — ensuring exceptional client care while driving strong financial performance, disciplined cost management, and long-term profitability. This position partners closely with clinical leadership and ownership to balance quality outcomes with sound business strategy.

Requirements

3–5 years of leadership experience in home care, home health, or healthcare operations
Demonstrated success managing budgets, financial performance, and operational growth
Strong understanding of P&L management and cost control
Experience working with accounting systems (QuickBooks or similar)
Experience collaborating with accountants, payroll providers, and insurance partners
Knowledge of Minnesota Comprehensive Home Care Licensure requirements
Proven ability to lead, coach, and develop teams
Excellent communication, analytical, and problem-solving skills
Valid driver’s license and reliable transportation

Nice To Haves

Bachelor’s degree in healthcare administration, business, finance, or related field
Registered Nurse (RN) licensed in Minnesota
Multi-site management experience
Private pay home care experience
Experience preparing for MDH surveys
Business development or healthcare marketing experience

Responsibilities

Provide strong, visible leadership to office staff and caregivers across all locations
Foster a culture of accountability, compassion, and performance excellence
Align operations, staffing, and financial strategy with company growth goals
Lead management meetings and drive data-informed decision making
Own full P&L responsibility across all locations
Develop and manage annual budgets, financial forecasts, and cash flow planning
Monitor revenue, payroll and benefits, expenses, and profitability
Analyze financial reports and KPIs to identify trends and improvement opportunities
Oversee billing, payroll, authorization management, and cost controls
Ensure responsible management of employee benefits programs
Maintain strong working knowledge of accounting systems (including QuickBooks or similar platforms)
Partner directly with accountants, payroll providers, and financial advisors
Ensure compliance with tax, insurance, and financial reporting requirements
Drive operational efficiencies that improve margins without compromising care quality
Ensure full compliance with: Minnesota Department of Health (MDH) Comprehensive Home Care Licensure Minnesota DHS regulations OSHA, HIPAA, and employment laws
Maintain readiness for state surveys, audits, and inspections
Oversee policies, documentation standards, and client care processes
Collaborate with clinical leadership to ensure services meet regulatory and quality standards
Ensure accurate client service agreements and documentation
Oversee Workers’ Compensation and related claims management
Manage liability, professional, and business insurance coverage
Review insurance policies, renewals, and risk exposure with brokers and advisors
Respond to unemployment claims and hearings in coordination with HR and ownership
Ensure employee benefits administration is financially sustainable and compliant
Ensure appropriate caregiver staffing levels to meet client needs
Oversee recruiting, onboarding, and training of caregivers and office staff
Promote caregiver engagement, retention, and professional development
Oversee client intake and service coordination
Address escalated client or family concerns
Monitor satisfaction metrics and implement quality improvement initiatives