General Manager

Via•Columbus, OH

6h•Onsite

About The Position

Via is leveraging technology to revolutionize transportation globally, aiming to enhance daily commutes and reduce environmental impact. As a General Manager, you will oversee a pioneering intermodal transit service, gaining exposure to a dynamic tech environment. This role is highly entrepreneurial, requiring you to develop and implement operational strategies rather than adhering to a predefined playbook, encompassing business development and operations management.

Requirements

Experienced operations manager, with at least 6+ years of experience
An independent self-starter who thrives in fast-paced environments and is comfortable with a very high level of responsibility
A savvy and tactful communicator who intuitively finds the right tone in every situation
A desire to foster a culture deeply committed to providing a world class customer service experience
A detail-oriented executor who is obsessively action-oriented and thrives while operating autonomously
An experienced and exceptional leader; people love working with you and for you and you have extensive experience leading support teams
Flexible and adaptable, loves the challenge of adapting to change rapidly and making things work on the fly
A proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
A problem solver; you don’t accept the status quo and are always looking for creative solutions

Nice To Haves

Experience working in transit

Responsibilities

Manage the on-site daily operations of Via’s service in the Greater Columbus area
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
Manage and mentor the on-site team of dispatchers and shift managers
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Liaise closely with Via senior management and Via’s external partners
Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment