General Manager (DC METRO)

DeVita & Hancock Hospitality • Columbia, WA

6h

About The Position

GENERAL MANAGER SUMMARY: The General Manager leads the overall operation of the restaurant. This role carries full responsibility for directing daily operations, ensuring compliance with company standards in areas such as product preparation and delivery, guest relations, facility maintenance, inventory, team management, hiring and training, financial accountability, and delivering high-quality service and products to every customer. Must be fluent in Spanish

Requirements

• High School diploma or equivalent required
• 2years of supervisory experience in food service or retail required
• Demonstrated leadership and managerial ability with a strong focus on customer service
• Excellent written, verbal, and group communication skills are essential.
• Must be able to read, analyze, and create general business documents and memos.
• Strong business math skills required.
• Must demonstrate strong problem-solving and decision-making skills and adaptability in changing situations.
• Must be proficient in using the internet, email, and business software including Word, Excel, PowerPoint, and learning management systems.
• Must be fluent in Spanish

Responsibilities

• Manage day-to-day operations including scheduling, ordering, and developing team members
• Oversee profit & loss by following cash control and security procedures, managing inventory and labor, reviewing financial reports, and taking corrective action as needed
• Recruit, interview, and hire team members; conduct performance appraisals, provide coaching, training, and when necessary, take disciplinary action
• Hold authority to hire and terminate staff, in partnership with Human Resources
• Ensure adherence to the Occupational Safety and Health Act, local health codes, and company safety policies
• Maintain the preventative maintenance program for facility, equipment, and grounds
• Promote a safe work environment and encourage safe work behaviors
• Deliver fast, accurate service with a focus on guest satisfaction and consistent food quality
• Execute local and corporate marketing programs in a timely and complete manner

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED