General Manager

TrueBlue • Avon, OH

12d • $90,000 - $95,000 • Onsite

About The Position

Description Overview: As a General Manager, the continued success of our relationship with our partners depends on you. Directing enterprise-level, multi-site client relationships with annual revenues up to $15 million, you will set the overall partnership strategy, coordination, and evaluation of services. Ensuring that all contractual strategic goals are met, you will be ultimately responsible for providing flawless Location: Avon, IN

Requirements

• Business Acumen : Understands the business implications of decisions. Demonstrates knowledge of market and competition. Displays orientation to profitability. Aligns work with strategic goals.
• Change Management : Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by any changes. Monitors transitions and evaluates results.
• Bachelor's Degree or equivalent work experience preferred
• Min 7-10+ years full facility general operations management experience in progressively increasing levels of responsibility
• Proficient in MS Office applications including Outlook, Word, Excel, and PowerPoint required
• Pick/Pack, Inbound/Outbound, warehouse/distribution, or Fresh Cut General Management experience required with responsibility for multiple locations or sites preferred
• Successful track record of Safety and Regulatory Compliance
• Proven leadership abilities
• Excellent written and oral communication skills
• Experience directly managing GM's, AGM's, Operations managers across multiple locations
• Excellent problem-solving skills
• Proactive project management abilities
• Prior experience with financial reporting and analysis, including P&L responsibilities

Nice To Haves

• Previous 3PL operational experience is preferred
• Previous GM experience, as well as multi-location management, is preferred
• Experience in the distribution WMS equipment and operation
• Experience with seasonal labor
• QA/Inventory experience a plus

Responsibilities

• Partners with GM's and Regional Vice President to ensure operational excellence in all functional departments across assigned locations
• gain comprehensive knowledge of proprietary WMS and related IT equipment
• ensure certain customer inventory is received and shipped correctly
• continually update the profile of warehouse and product placement
• ensures proper levels of facility sanitation are maintained
• Ability to build and maintain strong client relationships.
• Review periodic client satisfaction surveys and oversee actions to improve them.
• Address individual clients when problems are escalated.
• Meet regularly with executive clients to ensure ongoing client satisfaction.
• Work with the onsite operations manager and service teams to easily identify any service problems or potential problems and provide quick and effective solutions.
• Manage compliance with customer KPI's in all functional areas.
• Develop and foster a culture of safety throughout the organization by following SIMOS’ safety policies and procedures - monitor DC safety, physical security, and operational metrics on a daily, weekly, and monthly basis
• Inspect and train managers/supervisors to be able to prepare annual and monthly 7-month forecasts.
• Review and make changes to forecasts and budgets when appropriate.
• Find lower-cost alternatives and save costs where possible.
• Responsible for SIMOS account operations, P&L, including customer relations and billing for the region.
• Develops workable implementation plans.
• Communicates changes effectively.
• Builds commitment and overcomes resistance.
• Prepares and supports those affected by any changes.
• Monitors transitions and evaluates results.
• Develops and refines labor models to assist customers with effective staffing levels for both peak and off-peak volumes.
• Trains any new managers and provides all necessary tools to improve service quality.
• Maintains quarterly QC audits, schedules and frameworks, Standard Operating Procedures, and quarterly Executive Reviews.
• Ability to partner with the HR Manager and Recruiting team to ensure proper staffing levels.
• Coach, train, and develop management team through comprehensive training programs, providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback.

Benefits

• We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager