General Manager

Horseshoe Canyon Ranch • Jasper, AR

12d

About The Position

As the
General Manager you will have 6+ years' experience managing full-service independent boutique hotels. You will have a passion for creating memorable experiences and engaging the local community.
You’ll look after all aspects of the hotel including front office, housekeeping, rooms, food and beverage. As an ambassador of The Indigo Road, you’ll authentically embrace Internal Hospitality, be a servant leader and authentically love what you do!

What we will ask of you:

Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness
Oversee, maintain and manage food and service quality
Assess, implement and manage service standards by ensuring consistency across operational procedures
Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
Create and carry out strategic business objectives that mitigate risk and maximize profit across; recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH)
Forecast financial trends to control labor, COGs, food, and beverage cost
Partner with Senior Leadership Team to ensure a positive and collaborative environment
Lead by example and set the tone for health, safety and cleanliness throughout the property

Requirements

• 6+ years of successful managing full-service hotels
• Must have ability to travel when needed for training conferences, sales meetings, etc.
• Thrive in fast-paced and boutique hotel environments
• Passionate about Internal Hospitality and embrace our core values
• Strong problem resolution skills
• Have exceptional organizational skills and a keen eye for detail
• Effective communication AND collaboration skills and the ability to navigate important conversation

Responsibilities

• Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness
• Oversee, maintain and manage food and service quality
• Assess, implement and manage service standards by ensuring consistency across operational procedures
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
• Create and carry out strategic business objectives that mitigate risk and maximize profit across; recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH)
• Forecast financial trends to control labor, COGs, food, and beverage cost
• Partner with Senior Leadership Team to ensure a positive and collaborative environment
• Lead by example and set the tone for health, safety and cleanliness throughout the property

Benefits

• Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees