General Manager, Chicago

Amiri•Chicago, IL

9d•$120,000 - $130,000•Onsite

About The Position

AMIRI is looking for a General Manager for its retail store in Chicago! This key store leadership role is responsible for supporting retail business objectives by achieving, maintaining, and driving the following: - Sales Responsibilities - Retail Operations - Personnel Management - Detail-Oriented in-Store Operations Reporting to the Regional Manager, Northeast, the GM is a strong and charismatic leader who thrives building relationships with both internal and external parties. The GM serves as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal GM knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be!

Requirements

3-5 years progressively responsible luxury retail management, directly supervising a non-exempt employee population.
Strong familiarity with the AMIRI brand, aesthetic, and narrative.
Strong familiarity with local and federal labor laws.
Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.

Nice To Haves

Additional language skills a plus.

Responsibilities

Motivate staff to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.
Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets.
Develop and execute strategies for generating sales to meet goal targets.
Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary.
Maintain awareness of local & luxury market trends and monitor local competition activity.
Build relationships with local and VIP clients; work closely with the HQ Retail to coordinate events & activations.
Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate.
Thoroughly train team in line with AMIRI’s customer service best practices – from greeting customers, to closing sales, to handling challenging client issues in line with Company standards.
In coordination with the Corporate team, complete VM directives as required in a timely manner.
Stay up to date with local, industry, and luxury trends – addressing with internal teams.
Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.
Partner with HQ Retail team to train team on loss prevention best practices.
Complete regular Health, Safety, and Compliance audits for the HR/Facilities team.
Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition.
Train staff on common workplace injury prevention, specific to the store location.
Maintain store in exceptionally clean, organized, and presentable condition.
Create policies and systems to ensure staff is aware of the expectations for cleanliness, health, and safety.
Motivate, guide, encourage, and support all store staff.
Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management.
Lead the recruitment process in coordination with HR – from sourcing throughout new hire onboarding.
Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff.
Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks.
Regularly update the staff on business performance, Company initiatives, and other relevant updates.
Train staff on all required/essential duties of each position.
Create and publish schedules in line with local guidelines and regulations.